I Received a SMS from Telstra stating that my NBN had been on 'mobile broadband' for 14 days and would be cutoff if It wasn't switched back to NBN.
I don't recall the Smart Modem ever registering anything but green which indicates that it is on NBN.
I called the number provided 1800 834 273 and was answered by a electronic person asking the usual questions before getting through to a real person. This lady had a heavy Indian accent, which combined with the 'boiler room' background noise, made it very difficult to communicate..........so I thanked her and hung up.
Afterwards I began to wonder if this was legit..........has anyone had a similar experience?
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That is the correct number to call for NBN Accounts/Billing.
I know you get an email if you are using the 3G/4G backup for too long, so I would assume an SMS is also true if your number is registered.
Why you are getting it is another story if you believe you shouldn't be, so it would be worth following up.
Someone else might be able to explain what happens if you get blocked and the process going forward.
I've sent you a PM in regards to this