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Level 1: Cadet

Power black out now on Telstra 4G and have no wifi and internet

I have no wifi or internet had a power serge over weekend and mobile went to Telstra4g now I don’t have my Telstra log in number  it’s gone and have no internet or wifi Apple generation 4 for my Netflix Stan and 10play on screen says no internet and oops problem

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Support Team
Support Team

Re: Power black out now on Telstra 4G and have no wifi and internet

Hi @MDM3

 

Thank you for your post, my apologies for the delayed response and for any issues you're experiencing. 

 

Are you still unable to connect to your Wi-Fi network?

Have you reset the modem after having the power outage? 

 

I'm not clear on what you mean by your log in number, but the Wi-Fi name and password can be found on the bottom of the modem unit. 

 

Please let me know if I have misunderstood your enquiry or if you require any further assistance. 

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