lancep
Level 1: Cadet
March 2018

Preorder nbn

Trying to preorder nbn but the website keeps hanging on the "We're checking your address" page?

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ZoeH
Telstra (Retired)
Telstra (Retired)
March 2018

Re: Preorder nbn

In response to lancep

Sorry to hear this, could you please try re-loading the page and letting me know how you go. 

 

-Zoe 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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lancep
Level 1: Cadet
March 2018

Re: Preorder nbn

In response to ZoeH
I have reloaded the page every day for a week. The last time I left it for 3 days and it was showing as checking my address the whole time.
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ZoeH
Telstra (Retired)
Telstra (Retired)
March 2018

Re: Preorder nbn

In response to lancep

My apologies, might be best to have a chat to our NBN Sales team on 1800 993 728 and they can assist you with this process instead. Let me know how you go. -Zoe 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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