RL16
Level 1: Cadet

Primary email address

Are there any new developments from Telstra that would allow people to change their current primary email address without having to close the account ? This flexibility is important; the ability to create new IDs is good but does not solve the need to eliminate the primary address (when needed !!) and have it replaced by something else. Please advise. Thanks , RL.

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7 REPLIES 7
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Primary email address

You could put that question to Telstra Support.

You can contact them via a chat via the My Telstra app > Get help, or by calling 132200 (9am - 8pm AEST Weekdays).

Greg_Buch
Support Team
Support Team

Re: Primary email address

Hi RL16, the primary email address for your account is the one assigned to your broadband connection - this isn't able to be changed unless the connection is cancelled and a new order placed.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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RL16
Level 1: Cadet

Re: Primary email address

Ok thanks for the reply.

RL16
Level 1: Cadet

Re: Primary email address

Ok thanks.

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Primary email address

However, if they go down that path, they should be aware that they will not be issued with a new Telstra Mail account upon opening a new Broadband account.

RL16
Level 1: Cadet

Re: Primary email address

Thanks. I won't change anything.

RyanH
Support Team
Support Team

Re: Primary email address

No worries, if you ever have any questions feel free to send us a message.

- Ryan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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