Level 1: Cadet

Problem activating gateway

I have just switched my modem to a smart modem and am unable to open any pages on any browsers. When I have followed the troubleshooting steps from Telstra, I receive a message saying We Couldn't Activate your Gateway. Please call 1800 135 103. When I call, I eventually hear a voice message saying that the call centre is closed until 8pm. When I call after 8pm, I hear a message saying that the centre is only open between 8am and 8pm. I know that COVID-19 has meant very limited staffing in the call centre but does anyone know what I can do? It's been 3 days now. 😩

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