Level 1: Cadet

Professional install for seniors

I am trying to set up the NBN for my elderly parents and noticed that  they are can get the professional install for free as they are over 55 years old. When does this apply because when I fill out the form and click on professional install it charges me the $240.00 install fee. Does this come off at the end? Also does the Voip phone come with the plan?

Cheers

Mark 

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