Hi Coraliemcmaster, the cap credit is only accessible if there is still credit remaining on the main account balance.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.All moderation actions are supported by the CrowdSupport Community Guidelines
Was this helpful?
Thank you for your feedback
We can help right now
Your Cap Credit can be used for talk and text to standard Australian and international numbers. As f ...
If I have $11 recharge credit left and $215 cap credit left, both due to expire on the same day, aft ...
Is there any way cap credit can be used, for example to get more Internet browsing for example?
surely a customer paying something (even if it is slightly less than the norm), contracted into a br ...
With direct debit there’s no need to give paying your bill another thought.
Avoid queuing up and never worry about late fees again.