Level 23: Superhero

Re: new line connection

It's really not. More than likely the contractor will turn up, tell you need to have a trench dug, mark the order as such and when you've completed the work you'll have to call to arrange someone to come and complete the install.

I speak as someone who had to deal with customers in your situation.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit