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Level 2: Rookie

Re: Why don't you want to keep me Telstra?

You cannot reasonably expect any customer service representative, or Telstra as a company, to just circumvent or change the business rules to accommodate you and your preferred terms. If you want new handsets for which the retail prices are effectively fully subsidised/paid for by Telstra, then you cannot remain on your old plans – that is not negotiable.

 

I think I said that I was willing to resign for 2 years on new deals, so long as I dont have to pay more than I am at present.  I dont think that is unreasonable!  

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