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My partner and I are pulling our hair out as we are abid net users and gamers that require the net...
desperate and frustrated.
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Re: relocation woes
Hi Ama and Welcome to CrowdSupport
The pair gains system on your phone line is not something that can be 'fixed' as it is not a fault. These devices are designed to be able to supply you with a phone service however in some cases they do not support ADSL.
Applying for a new line will not resolve this as it will go through the same equipment. If there is an alternate path available for your line we will investigate during the ADSL order process, so if you haven't already you can place an order. Recommend chatting with us on http://tel.st/eAUDU
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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