Level 1: Cadet

Relocation

I had what I thought was a simple request.

Disconnect 2 x landlines, activate 2 x new mobile services and transfer my broadband and foxtel to my new address.

After 3 months:

1 x landline plus broadband and foxtel still connected at old address. 

2 x new mobile services activated

1 x foxtel service connected at new address

Telstra cannot tell me when the old services will be disconnected

Telstra cannot tell me when the Wireless Broadband will be connected

Dates given have come and gone, my complaints manager seems as much in the dark as I am.

I have no idea what to do.

Can anybody out there suggest a course of action?

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2 REPLIES 2
Level 23: Superhero
Level 23: Superhero

Re: Relocation

You're complaints case manager would be the best one handle the issue internally. Account specific questions can't be answered here.
I work for Telstra, but my opinions are my own and not that of Telstras
Level 1: Cadet

Re: Relocation

Thank you for response. I have spoken to my complaints manager, unfortunately Telstra Australia cannot tell her when the existing services will be disconnected, they cannot tell her when the Wireless Broadband will be connected. I am firmly convinced that Telstra Australia the largest telecommunications organisation in Australia do not have the least idea of what is required of them, or if they actually care. Fortunately I am able to run everything I require from my mobile phone, but their inability to communicate and constant hiding behind 3rd party offshore facilities is staggering.

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