Level 1: Cadet

Restricted NBN

I got caught out & my direct debit declined on my latest bill so my NBN has been restricted. I paid the bill yesterday at midday through the app and followed the process of clicking through to notify of payment. I was advised that my services would be restored in the next 2 hours. My services were still not restored by the morning so I used the message function the app & was advised that it would be restored within 2 hours. I tried calling but was advised by recorded message that it was outside of call centre hours so to message through the app. I did this again & was advised it would be 1 hour this time but it's 2 hours later & no internet still. Can someone please help me?  It's having a massive impact on the whole family as I work from home and my daughters are trying to complete assignments. Thanks in advance for your help ☺️

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 21: Augmented
Level 21: Augmented

Re: Restricted NBN

You could also try this payment notification page.


The Telstra Support number 132200 appears to function 9am - 8pm EST.


Also, in the meantime you could use your mobile phone as a WiFi hotspot (for those assignments).

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit