kyejohnson
Level 1: Cadet

Ridiculous service and ADSL Speed

HI,

 

 

My internet hasnt been working for the last couple of months, i was finally able to get telstra to send out a Tech and he fixed the issue ( for 2 days ). THe speed was around the 3.6 megabits per second mark. This morning when i tried to use the internet the speed had again droped to 0.04 megabits per second. 

 

After calling tech support i was informed that there is congestion on my "card" at the exchange and that it could take months to years to fix. 

 

Is there a soluition for this as i feel that either the wrong information has been given and that no solution is actually being done. 

 

Thank you in advance for any support i can get. 

 

 

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3 REPLIES 3
Kalak
Level 23: Superhero

Re: Ridiculous service and ADSL Speed

It sounds as though you may be on the receiving end of RIM congestion. It means that the bandwidth available to the RIM/Cabinet your services runs off isn't sufficient to handle the load of all the customers connected to it. This is generally more obvious during afternoon/evening peak periods.

Unless your cabinet is slated for an upgrade (as part of the TopHat program) then there isn't much you can do. Even if it is, it's a waiting game until that happens unfortunately.
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BMac
Level 13: Super Sleuth

Re: Ridiculous service and ADSL Speed

Hi keyjohnson,

http://telstrawholesale.com.au/products/broadband/adsl/adsl-reports-plans/index.htm

 

This link has the planned upgrades for Telstra, be they software upgrades (increase available bandwidth), hardware upgrades (more fibre into the exchange) or the Top-Hat upgrades (ADSL2+ compatible exchanges installed into RIM cabinets)

 

Congestion is a sucky issue, I have personally experienced it - my home service was unusable during 5pm-11pm every night, usually worked great guns otherwise.

 

Bad news is that if you are on a congested exchange NBN is the way of the future and there are very few - if any - upgrades occurring in the future for ADSL.  Doesn't really make sense to put in a new $100,000+ DSLAM when it's going to be ripped out in the next 10 years to make way for Fibre, you may be one of the few lucky ones but I would doubt it.

 

If you don't feel that you're getting a resolution then try calling again or lodge a complaint - you will be soon told if the exchange is congested and what (if any) upgrades are planned, unfortunately/likely you will get the answer of "yes you are congested and we're not planning upgrades" in which case I hope NBN is rolling out for you soon Smiley Sad

Please note that I am an Telstra employee posting in my own time and on my own volition, my opinions and advice are my own and do not constitute the views, values or policies of Telstra.

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Shellock
Telstra (Retired)
Telstra (Retired)

Re: Ridiculous service and ADSL Speed

Hi KyeJohnson,

 

I am sending you a private message, if you would like to provide me with your details, I will have a look at your service and advise if there is anything we can do to assist or not as the case may be.

 

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