So im an online gamer and recently the game i play changed to a new server host.
Its no further in distance to travel maybe 5-15km
However this change has seen an increase in ping by up to 50.
After doing some tracert reports for them they have found it to be a routing issue on telstras end and gave me some proof and suggestions to send to Bigpond
Gaming on USA servers is already tough for us due to ping so an increase in 50+ has made it very hard.
So ive been searching online for some contact details to email this info forward but i cant find any contact details other than calling tech support who which wont help as this issue needs to be looked at by people above them.
So just wondering if anyone has a tech support email i can send this stuff to.
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I have gotten a reply about this from the network team
We are advertising this 18.104.22.168/12 range to all our US peers.
This appears to be caused by the routing between certain US peers and the routing between these peers and TWDX.
This is something outside our control and influence.
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