Justart
Level 1: Cadet

Sagemcom F@ST 5355

I have received my new modem from Telstra and I am struck by the fact that there is no guide or notes to explain what all of the holes and lights are for. For instance, why are there 2 USB Ports on the modem and what are they used for? There is no WPS as there was on my old Bigpond modem. What is the "Pair"button for and how do I use it? Why are there only 2 Ethernet ports on this modem when there were 4 on the old modem? Very useful for using adaptors.But there are 2 ports on the modem that are of no use at all apparently. Plus a WAN port that is not needed. Strange!

Can anyone ewnlighten me?

 

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creztor
Level 2: Rookie

Re: Sagemcom F@ST 5355

WAN not needed? I have a 5355 and my understanding is the NTD box connects to the WAN port (I'm FW NBN). The LAN ports are obviously then used to connect to your devices. I didn't find the 5355 too hard to use but I quickly got rid of it and swapped it for a router instead.

Poppy4
Level 1: Cadet

Re: Sagemcom F@ST 5355

I also received a 5355 white modem today.

not sure if it is better than the gateway max ,also not sure if the Telstra t voice 502 phone will work with the White modem. No dect button on modem.

telstra are giving me conflicting answers to my questions.

Poppy no.1
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Sagemcom F@ST 5355

The modem is DECT capable

 

You should find basic and advanced settings via http://10.0.0138/ > Advanced

 

password should be "admin" if required when you log in

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
AndreaM
Level 1: Cadet

Re: Sagemcom F@ST 5355

Seeing as we're talking about the Sagemcom F@st 5355 modem, this seems like a good place to post this question:

 

How do I connect my wireless printers?  Formerly used WPS button on ADSL modem, now neither printer will detect the wireless connection, even after I press the 'pair' button (which seems to do nothing).

 

I have gone right back to basics, following printer install instructions from scratch, but the problem seems to lie in the printers not even detecting the wireless signal.

 

I have a FujiXerox Docuprint P265 dw and Epson XP-235.

 

Any advice would be highly appreciated - I work from home and it's driving me nuts!!!

 

Andrea

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Sagemcom F@ST 5355

Do you have any other issues with wireless devices seeing the modem? 

 

So just to clarify, you've also tried a manual wireless setup and it can't detecft the nwtwork, or have you just tried pairing with the pair button? When you press the pair button, does the pair light come on?

 

Try also going to http://10.0.0.138/ > WiFi, and click on the WPS Start button and see if that gets anything going

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Stimpy
Level 4: Private Eye

Re: Sagemcom F@ST 5355

The Pair button is a combined button for DECT handsets and WPS. Hold it down for 5 seconds the light on the button will flash white and it will start the pairing for both WPS and DECT it will stop as soon as either pairing is successful.
jmustac
Level 1: Cadet

Re: Sagemcom F@ST 5355

I have this modem and cant get it to use a different ip address range for DHCP. I need it to use 192.168.0.1 to 192.168.0.254 but it just says its an invalid range. What the?

DingoDan
Telstra (Retired)
Telstra (Retired)

Re: Sagemcom F@ST 5355

Hey jmustac,

 

Welcome to Crowd Support Smiley Happy

 

I do apologise for the delays in this post being replied too and also for the issues you have experienced with altering this DHCP range in your modem Smiley Sad You may be having issues as you need to have a range that doesn't include the IP address that is being used for the modem. Do you know how to have this confirmed and then make the DHCP IP address range altered accordingly? 

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graeme_christie
Level 1: Cadet

Re: Sagemcom F@ST 5355

It seems that the WEB UI for the DHCP settings is buggy. However, if you hack around this you can get the F@st 5355 router to accept DHCP settings in the 192.168 range. If you are using chrome (Modify as appropriate for the developer tools on other browsers):

 

* Enter the IP address for the router (e.g. 192.168.0.1) and DHCP start and end addresses (e.g. 192.168.0.1 and 192.168.0.254).

 

* The UI will show red text and complain the the IP addresse are not valid (even though they are).

 

* Open the Chrome Dev Tools (Chrome menu - More tools - developer tools)

 

* Click on the console TAB

 

* Enter the following text and then press enter:

 

       $('#dchpForm').scope().dhcpForm.$valid=true

 

 

* Click on the 'Apply' button, and then ok on the Warning that pops up.

 

* Your router will now apply the new Ip addresses.

 

* Wait a minute or so, and then reconnect your Wifi to the F@st 5355 router

 

* You will now need to reconnect to the admin interface on the new address you have configured for the router (e.g. http://192.168.0.1/ .. from my example above).

 

 

graeme_christie
Level 1: Cadet

Re: Sagemcom F@ST 5355

 

 

L0U
Level 1: Cadet

Re: Sagemcom F@ST 5355

>You may be having issues as you need to have a range that doesn't include the IP address that is being used for the modem. 

 

I note that out-of-the-box setting in the Sagemcom F@ST 5355 Gateway is the allocated 1.0.0.138 for the modem's interface, while the range is for 1.0.0.1 - 1.0.0.254, thus includes the IP address

Shanni1
Level 2: Rookie

Re: Sagemcom F@ST 5355

I tried this and the console reports "Uncaught Typerror: $(....).scope is not a valid function at <anonymous>:1:16

Any advice?
noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355

$('#dchpForm').scope().dhcpForm.$valid=true

 

should be

 

$('#dhcpForm').scope().dhcpForm.$valid=true

 

This works around PART of the problem.  It does not make it possible to create any DHCP reservations.

 

Has anyone at Telstra done something about this in the last two months?

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Sagemcom F@ST 5355

I have the Fast 53655 gateway with Firmware Version: 8a.58.74.4. I have been able to change the DHCP IP range without using the patch. I can also set up address reservation. Perhaps updating your gateway with this Firmware Version will solve your problems.

The only problem I have found with the Gateway is that port forwarding isn't working. I can set up port forwarding for my IP cameras but I can't access them remotely.

I don't understand why Telstra doesn't supply a proper a user manual for the Gateway. They don't even supply the password or default IP address of the gateway.

 

noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355

cf4.

 

Just to be clear, are you saying that you successfully set an IP starting with 192.168 ?

 

The error messages do not appear when settin 10.x, so it is possible to set 10.10.0.1 and not have an issue.

 

Since it is a Telstra device, can firmware be downloaded and manually installed?  If not, how is a customer expected to update their device?

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Sagemcom F@ST 5355

I have set the IP address of the gateway to 192.168.178.1,  the start addres to 192.168.178.2 and the end address to

192 168.178.254.

I used the edge browser and had no error messages.

 

If your gatway has a different firware contact Telstra and ask them to supply the correct Firmware and instructions on how to install it, or a exchange gateway with the updated firmware.

noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355

I have confirmed that the firmware is identical to the version you are running.  I see that you mention a model number different to 5355.  Is that a typo?

 

It appears to allow 192.168.0.1 as a gateway addres (and by that I mean it does not display an error message).

 

As soon as I enter 192.168.0.50 at the start IP, it displays an 'invallid address' error message immediately below the input field for the start IP.

 

The company that provided the home automation system are sending out a tech tomorrow to reconfigure the system.  Once they have the final invoice, I have advised the customer to contact the ACCC and seek confirmation of the process for seeking compensation for the costs incurred as a result of Telstra's 'lemon' router.

 

If Telstra are not willing to resolve the issue, while making it impossible for a customer to use the phone service with third-party CPE, it is not acceptable that they just fob the customer off and ignore the fault.

 

The customer requested a Telstra technician be send to configure the modem and was forcefully told that non was needed and that they should DIY.  If needed, I will be requesting copies of the phone recordings ofthese conversations.

 

I am getting sick of dealing with cases where Telstra target non-techie customers and then attempt to wash their hands of any issues caused by the limitations that they place on their custom hardware and insisting that the customer should have been aware that the product was not going to meet their technical needs.

L0U
Level 1: Cadet

Re: Sagemcom F@ST 5355


@cf4 wrote:

...

The only problem I have found with the Gateway is that port forwarding isn't working. I can set up port forwarding for my IP cameras but I can't access them remotely...

 


I confirm that this is also my experience with this Fast 53655 Gateway.

There is no readily accessible menu for updating the firmware.

Also, I agree that there's a dearth of documentation for this gateway.

 

My follow ups with Telstra reveals an appalling lack of knowledge on this device, For example, they were unaware of the 3G failover function and could not say what, if any, dongles, would be compatible. They said it was a function meant for business and not available on this residential class gateway.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Sagemcom F@ST 5355

noonreallycare

 

"I have confirmed that the firmware is identical to the version you are running.  I see that you mention a model number different to 5355.  Is that a typo?"

 

It was a typo, I have the same model gateway.

 

"I am getting sick of dealing with cases where Telstra target non-techie customers and then attempt to wash their hands of any issues caused by the limitations that they place on their custom hardware and insisting that the customer should have been aware that the product was not going to meet their technical needs."

 

How can a customer determine whether the product is going to meet there technical needs when they don't supply any information about the supplied hardware. When I learnt that I was going to be switched over from ADSL to FTTN NBN I tried to find information on the supplied gateway. The only information I could find on Telstra's website was the Quick start guide. There was no download link to the manual or the brand name and model number of the gateway. I spent several hours speaking to customer support personnel, non of them could supply me with the information I required.

You can't use a third party gateway even one with VOIP because Telstra don't supply the VOIP setting, so they should supply a gateway works with all devices.

If I can't get port forwarding to work I will be switching to anothe RSP.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Sagemcom F@ST 5355

Port fofwarding does work. The method I was using to test it doesn't work with this gateway. I was trying to test it by entering the remote address into a browser on a PC connect to the Gateway. When I tried it using my phones mobile data connection it worked.

RunsWithToast
Level 1: Cadet

Re: Sagemcom F@ST 5355

OH crap....................is this another Lemon?

noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355

When they sent us a replacement, it was the larger model. This seems to have resolved the speed issues which were grounds for replacing the unit.

Since we had already reconfigured the rest of the network to support the forced IP changes, I can't comment about whether the subnet limitation was also resolved by the change in model.
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Sagemcom F@ST 5355

Had the same isse on the test bench with the same firmware version

 

I forwarded this all on to the product team to be fixed

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Sagemcom F@ST 5355

Just to update. Issue has been confirmed and just waiting to hear back

 

Funnily enough. 192.168.1.1 and DHCP ranges on that subnet work fine. 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355

After all the problems and costs incurred as a result of this faulty device, the end user was given the impression that Telstra had acknowledged that the customer was eligable for reimbursement of the costs incurred.

 

When they recently spoke to a staff member in 'accounts' or 'billing', they were told that they would be given a refund of $75 and that none of the costs resulting from having to call in other companies would be covered.

 

The customer made multiple attempts to have a Telstra tech make an onsite visit to perform the installation.

The customer was forced to call me in when the default 192.168 settings were incompatible with their existing network setup.

The customer was unable to configure the modem to support their existing setup.

A third-party company had to be called in to reconfigure the rest of their devices to support the new network settings forced on them by the faulty modem.

Telstra sent out a replacement modem and NO TECH.  The customer was forced to call me in to configure the modem.

 

The ACCC consumer guarantees clearly state that the consumer is entitiled to compensation for costs incurred as a result of the faulty device.

 

Before I tell the customer to contact the ACCC/TIO, is anyone at Telstra willing to respond in an official capacity?  It is getting rediculous that nobody who is available by phone seems to be technically skilled enough to undertsand the complaint and nobody skilled to admit the fault is willing to make an official response.

 

 If I don't here anything by COB Friday, I will be advicing the customer to contact the TIO on Monday morning.

AlistairQWA
Telstra (Retired)
Telstra (Retired)

Re: Sagemcom F@ST 5355

Hi noonereallycare,

 

If you are looking for an official response then I would suggest contacting the complaints team who can look into what has been happening previously with the configuration issues. 

 

Lodging a complaint with Telstra

 

- AlistairQWA

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noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355

Does this mean you are, in an official capacity, acknowledging that the modem firmware contains a known fault?

 

I am getting sick of speaking to Telstra staff who have selective amnesia.  When the customer spoke to a staff member yesterday, they insisted that there was no record of any fault prior to the 13th of Jan.  That does not line up with the calls made on the day on the installation (Jan 2nd).

 

Complaints fobbed her off to billing and billing offered $75 for compasation for a month of dodgy service and over $800 in costs resulting from having to get someone else to fix Telstra's problems.

 

If nobody is willing to take ownership, I guess it is time to call in the TIO.

AlistairQWA
Telstra (Retired)
Telstra (Retired)

Re: Sagemcom F@ST 5355

The Crowd Support forums are intended as a place for our customers to discuss various topics and share knowledge rather than being an official Telstra support channel. 

 

Lodging a complaint in the link above will allow the problem to be investigated including checking previous interactions and notes made from consultants along the way and the complaints team will followup from there. The TIO will usually need a Telstra complaint reference so they can followup if the issue does not get resolved. 

 

- AlistairQWA

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noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355

How is a 'complaint reference' any different to the numerous 'reference numbers' that the customer now has for the many calls made about the poor service being provided?
AlistairQWA
Telstra (Retired)
Telstra (Retired)

Re: Sagemcom F@ST 5355

The previous reference numbers would have come from the faults team who deal with standard connection issues.

 

As this problem is outside the normal support and escalation boundaries though the tech support team has and not resulted in an answer, the complaint team can look into what interactions have happened previously and see if there is an alternate solution that is not possible through the regular support channels.

 

- AlistairQWA 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

watashi
Level 5: Eagle Eye

Re: Sagemcom F@ST 5355

I have one of these.

And I am sad to say it is absolute rubbish.  

For example

- after robooting WiFi is off.  Don't know why, does not seem to be a setting to control.  Have to push the button to turn on.  Just great if we have a power outage... some important devices will be offline until we get home.

- inconsistent UI behaviour - locks up.

- for no apparent reason locked out wifi... had to log in with a cable.

 

Can't wait to switch it out.

 

Hardware Version Software Version GUI Version Datapump Version

FAST5355-A
SG7E10000824
1.57.23.1
A2pv6F039v1.d26e

 

Susand123
Level 1: Cadet

Re: Sagemcom F@ST 5355

I set up my nbn gateway last night and got the wifi signal up and running, tried to connect my ipad and mobile phone via wifi but had to log in using the admin password (which wasnt mentioned anywhere by telstra I might add) I still have no internet and none of my devices will connect to the internet but they do connect to the wifi?? Any thoughts??

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Sagemcom F@ST 5355

@Susand123

What sort of connection do you have,. FTTN FTTP fixed radio or Cable.

 

Is Link light green, blue or off?

Is the On line light Green. White or off?

 

If the Link light is off check connection to telephone socket (FTTN) with no splitter or connection from WAN Red socket to NBN box other connection types.

 

If On Line is White and you have a FTTN connection you could still be on ADSL. Check user name and password under broadband in Gateway.

 

Default IP address http://10.0.0.138
Default password
admin/admin

 

Below is a unofficial manual for gateway.

 

https://drive.google.com/file/d/0BzrqIis29Do9bTFxRUFjU3ZoWE0/view?usp=sharing

Bobbicdsdc
Level 1: Cadet

Re: Sagemcom F@ST 5355

Well we had our migration done in Rochedale South QLD yesterday. I had ordered a self install kit, there was very little documentation around what we were supposed to do. After some messing around and transferring between four different call centres at Telstra, I finally got on.

 

I have the same hardware that has been listed on here as having issues. I also wanted to set a 192.168.x.x IP range and also found it didn't work. Following the steps mentioned here detailing how to change the IP range have worked so I have managed to avoid having to change the IP's of all my household WAP's and other statically configured devices to that ridiculous 10.0.0.0/24 range that Telstra seem to so dearly love.

 

My hardware and software is:

 

Hardware Version Software Version GUI Version

Hardware: FAST5355-A
Software: SG7E10000824

Firmware Version: 8a.58.74.4

GUI: 1.57.23.1

 

My ongoing issue appears to be a bit different to the rest, my home PC that is on Ethernet only (no WiFi in a PC) would not get an IP from DHCP so I needed to set a static IP. I don't mind that much, but DHCP should just work. My WiFi devices all seem to get IP's with no trouble so it's really weird. 

 

I was on DOCSIS cable with a Netgear Cable extreme and had been getting speeds around 100/2 and now seem to be getting more like 25/25. So I seem to have better upload at the cost of some download. Again, I am not worried but also concerned that others are having so much trouble. One of the reasons we migrated was because our old Bigpond Cable service was having so much trouble. 

AlistairQWA
Telstra (Retired)
Telstra (Retired)

Re: Sagemcom F@ST 5355

Hi Bobbicdsdc,

 

It looks like you have got the modem configuration sorted. 

 

With the speeds of the connection, was this getting the 25/25 constantly or was this just in peak times? If in peak times with the Ethernet connection then record a few speed tests at different times of the day and contact technical support to have the network investigated on 1800 789 706 option 1.

 

- AlistairQWA

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vk5st
Level 1: Cadet

Re: Sagemcom F@ST 5355

Look like an ongoing issue  , I just got my new unit , set it up and trying to get it to play with my network the same as the old d-link 502 was working.\

After a bit of playing I managed to set my its ip to 192.168.1.1 which is where my subnet  is running

DHCP is set to assign my machines from 192.168.1.2 to 192.168.1.44 as required this all works ok.

problem is they all get stuck with a subnet mask of 255.255.255.0 , i need 255.255.0.0

I need my computers to be able to access nas units on the 192.168.0.x subnet connected wirlessly from up the road.

So far it has proved impossible to set the local subnet mask to 255.255.0.0 without that damn error message

It comes up in the select box but wont let me apply.

Where can you download updated firmware ?

This thing is about to get binned !!!!   perhaps thats why they sent them out for free Smiley Sad

 

 

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Sagemcom F@ST 5355

Have you tried graeme_christie work around  post in this thread

 

 

There is a typo in the work around

 

 $('#dchpForm').scope().dhcpForm.$valid=true should be  $('#dhcpForm').scope().dhcpForm.$valid=true

noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355

And nobody will officially acknowledge the FAULT.

 

I guess Scott Adams was able to predict the future.

 

dt030427.jpg

mazinoz
Level 19: Deputy Director

Re: Sagemcom F@ST 5355

Same here when I got the Technicolor ADSL2 modem. Perversely if this is your only internet connection, you have to go online somewhere else and download the manufacturers manual!

The USB ports I use to charge my mobile phone and tablet. Can't think of any other use for them!

WPS is an outdated and very insecure technology. The best now is a two step authentication process. I'm not sure how safe Telstra's wifi authentication with the router is. I soley use the ethernet connection including on my tablet via an ethernet adaptor for Android tablets. Can't use bluetooth at all on devices as some a...e neighbour thinks they're smart and hack my hearing aid connections to devices. I think the "Pair" button is for Bluetooth?? Some cordless phones use bluetooth technology. But I don't want to use it. I've removed the bluetooth and wifi drivers from my W10 and linux systems.

If you want more ports you may want to invest in a switch which is more secure than a hub. I'm not sure if you could use it in the USB port.
I suspect the other ports are for a phone connection via landline.

Without knowing your model, and assuming it is a ADSL2 router that is the best I can do 

My apologies, for some reason I did not see the other replies when I posted this. 

Shellock
Telstra (Retired)
Telstra (Retired)

Re: Sagemcom F@ST 5355

@noonereallycare

I can see that earlier in this thread that Yastiandre was able to replicate this issue and forwarded the information to the team that manages the modems. Firmware updates can take several months in the creation and testing before being pushed to all modems. 

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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mazinoz
Level 19: Deputy Director

Re: Sagemcom F@ST 5355

Love it! I'd forgotten how spot on Dilbert could be.

I am a 63 yr old female whose first computer was a TV screen and tapedeck! However, I am sure that one day soon I'll wake up and find myself transformed into a young male engineer. I feel like I've already done the study and practical work experience!
noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355


@Shellock wrote:

@noonereallycare

I can see that earlier in this thread that Yastiandre was able to replicate this issue and forwarded the information to the team that manages the modems. Firmware updates can take several months in the creation and testing before being pushed to all modems. 

 

- Shelly


 

The post also states that it is not an official responce and was being posted as informational.

 

Since the end user I was assisting is now seeking to recover the costs incurred as a result of the fault, it would be helpful is someone would make a clear statement, in an official capacity, acknowledging the fault.

 

Simply saying that it may be fixed in a couple of months is not good enough.  You shipped a faulty product and nobody within your company seems willing to admit it is a known fault.  The user incurred additional costs as a result of not being able to configure the modem to replicate the modem settings from their pre-NBN Telstra modem.

 

If Telstra are going to sell their customers onto a prodict which uses VoIP-based phone services and NOT PROVIDE configuration details for the VoIP account, they are failing as a service provider.  Telstra have been delivering hardware with a known fault and made it impossible to use non-Telstra hardware.

 

If anyone other than a Telstra staff member is reading this, the best course of action is the following:

  • Document everything.
  • Have your fault excelated as far as you can.
  • Immediately raise the fault as a 'complaint'.  This is required to get any compensation beyond the 'free month' level.
  • If the response to your complaint is not satifactory, contact the TIO
  • You are entitled, as a consumer, to compensation for costs incurred as a result of the fault.
  • These recovered costs can include the costs of having someone else fix the problem.

Testra prey on customers who lack the IT knowledge to troubleshoot their faults, charge additional fees to access a staff member with training / skills that exceed 'have you turned it off anf on again?' and them force customers to support each other via this CrowdSupport platform.

 

Since TIO complaints seem to be the only thing that Telstra fear, the sooner you raise it with the TIO, the sooner you will get Telstra's attention.

Jarrodbrown
Level 1: Cadet

Re: Sagemcom F@ST 5355

Hi

we need a user guide ASAP, but what we need is where is the SIP ALG settings?

SIP trunks lockup and de-register

 

SIP ALG is the fix but but cant find it in the settings

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Sagemcom F@ST 5355

@Jarrodbrown

 

The reason you can not find it because there are no settings in gateway for SIP ALG.

 

Below is a link to unofficial user manual.

 

https://drive.google.com/file/d/0BzrqIis29Do9bTFxRUFjU3ZoWE0/view?usp=sharing

Jarrodbrown
Level 1: Cadet

Re: Sagemcom F@ST 5355

Thanks, Bugger so no ALG settings looks like the customer will have to buy another modem
noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355

@Jarrodbrown

If you are using the Telstra SIP-based phone service, you can't use a non-Telstra modem. They won't provide the settings for configuring the service on a third-party device.
ScottyJ11
Level 2: Rookie

Re: Sagemcom F@ST 5355

I have this crappy router also. I was releived to see others are having the same problem as me. I am trying to set up another TP-Link modem router as a client to connect a desktop via ethernet and could not because of the 10.XXX IP address. I also use the network for a media player (NVIDIA Shield) and NAS storage/media stream. I don't think any devices have static IPs

 

My simple question is, should I:

a) Change my other devices to match the Telstra IP?

b) try to fiddle to change the Telstra router to 192.168.0.x

c) throw it in the pool and call shenanigans?

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Sagemcom F@ST 5355

@ScottyJ11

If all the devices don't have static address there should be no problem using the F@st 5355 address range. 10.0.0.xx.

If you are using TP-Link router as a switch for its extra LAN ports change its address range to 10.0.0.xx. Use a different IP address for TP-Link router than F@st 5355. If it doesn't have a access point setting turn of DHCP in TP-Link router. Connect LAN port of TP-Link to LAN port of F@st 5355.

 

There is no problem changing address range of F@st 5355 providing you don't try to change it to Guest range which is 192.168.0.XX or the FON and Telstra Air range which is 192.168.172.XX.

 

There is a work around for setting up the F@st 5355 with this address range, it is at end of this document

 

https://drive.google.com/file/d/0BzrqIis29Do9bTFxRUFjU3ZoWE0/view?usp=sharing

noonereallycare
Level 3: Gumshoe

Re: Sagemcom F@ST 5355


@ScottyJ11 wrote:

I am trying to set up another TP-Link modem router as a client to connect a desktop via ethernet and could not because of the 10.XXX IP address


What are you trying to acheive?  If you are using the TP-Link device solely to allow more than two wired devices, ditch the TP-Link and put in a cheap 5-port switch.

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