sandyguru
Level 2: Rookie

Second phone line and NBN

I have a first line which is ued for NBN FTTN and a VOIP phone (using non Telstra provider). I also have second copper line.

 

I just got a call from Telstra for my second line (with Telstra voice only) to be moved to NBN with no charges for the change, and no term contract for the "Local HOme Phone via NBN".

 

They indicated that Tech will visit premises. What equipment will they install, and will I have any issues if I want to later port that NBN migrated Telstra number to another VOIP provider. 

 

Thanks/ Sandy

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14 REPLIES 14
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Second phone line and NBN

Telstra will probably install a gateway that your phone plugs into and plugs into your second phone socket.. There will be no issues with transferring your phone number to another provider at a latter date.

If you have the second line for security I would try to avoid converting to NBN for as long as possible. If you lose power you will also lose both phones.

It would be far cheaper to transfer the second phone number to a VOIP provider such as MyNetfone. They will provide you with either a VOIP phone that plugs into your existing gateway or an Adapter that plugs into the existing gateway and has a socket for a normal phone. The phone number has to be transferred before you cancel it or you will lose the number.

sandyguru
Level 2: Rookie

Re: Second phone line and NBN

Thanks for the response.

 

Telstra had indicated Mid March for the change, and there are no secuirty links.

 

I agree that it is cheaper to move to VOIP soon, and connect it tio my current router..So, I believe I can port that number even before the scheduled date for Tesltra transfer.

 

Do I need to advise Telstra about planned port, or will it be handled directly by new VOIP provider (Like MNF), and then Telstra account gets cancelled at the time of port.

 

FInally, is there any advantage in waiting for Telstra to change it to FTTN node, and then port it. (So that I have a second physical line coming from FTTN box, even though not active - for any possible future need for internet bandwidth higher than 100 Mbps - My current FTTN link - first line - is getting 95 Mbps, which is near max for NBN FTTN)

 

Best Regards.

 

 

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Second phone line and NBN

You can port that number before the change unless your still under contract.

 

Best to contact new VOIP service provider first and they will notify you when it safe to cancel your phone service with telstra or do it for you.

 

You might be able to get a second phone number from your current RSP. Some of them provide gateways that support two separate phone lines. If not they can provide you with an IP phone or adapter.

 

I can't answer the last question. I don't know whether you will be charged extra to use the second line at a later date if you haven't previously cut over to FTTN.

sandyguru
Level 2: Rookie

Re: Second phone line and NBN

My current RSP (for first line) only provides one VOIP., and it is working without any issues. SO, I need to use another provider for second VOIP.

 

I will check possible options with VOIP providers. It is best if I can test the new VOIP service for a month or so (using a temporary number) , before I request them to port my second land line.

 

sandyguru
Level 2: Rookie

Re: Second phone line and NBN

There are references to an admin fee being charged by Telstra for porting numbers to another provider. Is this applicable for land line numbers (including NBN connected home phone only service), and what is the current fee. Thanks.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Second phone line and NBN

sandyguru
Level 2: Rookie

Re: Second phone line and NBN

Thanks.

 

I had seen some users reporting $100 temporary connection fees, when they port land line numbers within 3 months after install. However, I do not see any such reference within CIS for " Telstra Home Phone Local on the NBN". So, I assume it will not be applicable, even if I port within a month after Telstra move it from copper to NBN/VOIP. I had been with Telstra for 20+ years, but will move to another VOIP provider for cheaper monthly charge.(compared to $40+ current charge)

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Second phone line and NBN

I do vaguely recall the temporary connection fee being found in Telstra's customer terms https://www.telstra.com.au/customer-terms/home-family

 

I think it is something like for churns from telstra within 3 months of the service being activated

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cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Second phone line and NBN

As well as cheaper calls and line rental the number is portable. You can install a app on a smart phone, tablet or PC (eg Zoiper works on IOS, Android and Windows Phone and PC) and take the number with you even overseas. All you need is a data connection for it to work. People can call you for the cost of a local call and you can make calls at normal call rates.

sandyguru
Level 2: Rookie

Re: Second phone line and NBN

Thanks both for the feedback.

 

Portability (using smart phone) is an advantage. However, I assume that only one service can be registerd at any time (example: VOIP connected to router/ATA, or Zoipher on Android) . Is this correct.

 

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Second phone line and NBN

No I have had the same VOIP service registered on two devices. Both devices can make calls and both devices ring for incoming calls. My VOIP provider Mynetfone recommends against doing this but it works. You can't use the two device at the same time to make two simultaneous calls.

sandyguru
Level 2: Rookie

Re: Second phone line and NBN

Thanks. That is useful to know, as I also plan to port from Telstra to MNF.

cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Second phone line and NBN

One thing that you need to check is that your RSP doesn't block VOIP traffic from other provider. Some RSP block traffic from other VOIP providers.

sandyguru
Level 2: Rookie

Re: Second phone line and NBN

I have tested by FTTN Link using an ENGIN VOIP device (which I got from a friend for couple of days). Both VOIP devices worked (RSP VOIP attached to supplied router, and ATA adapter used by ENGIN). Thanks.

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