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Level 3: Gumshoe

Security on NBN router

I have had to reset my NBN router at least twice because it has been locked out by Telstra - I have changed the default password, which then doesn't work.

 

The resolution is to test four standard passwords Telstra use and then reset!

 

This seems to be contrary to the latest Telstra security report: Moreover, the scale of individual DDoS attacks is also rising with the advent of IoT. Connected devices, especially consumer devices, such as digital cameras, are being installed across the world and many of them have not been secured - left with factory default settings and passwords. The implication of this is that attackers could install malware on the devices, program them for future use, or enlist them in a global army of bots with minimal investments.

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6 REPLIES 6
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Level 23: Superhero
Level 23: Superhero

Re: Security on NBN router

What is the model number of your NBN modem/router?

For IoT devices, such as smart cameras or irrigation controllers, I connect them to my guest network to isolate them from my primary devices.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 3: Gumshoe

Re: Security on NBN router

It's a Sagemcom F@st 5355.

I'm not sure how the guest network will help me if I cannot access the router. Everything still works - it's just that I cannot access the web-based admin portal to make changes, as required.
Level 23: Superhero
Level 23: Superhero

Re: Security on NBN router

@cf4, have you had any issues changing the admin password for your F@st 5355?
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Security on NBN router

The only issues I have seen is if you try to use a very complicated password. When this happens the gateway resets the password to nothing. If this has happened you can access the gateway by leaving password blank.

If there is no F@st5355 between the T symbol and the Admin box it means the browser is not communicating with the gateway and a cache page has been loaded. In this case rebooting gateway fixes the problem.
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Level 3: Gumshoe

Re: Security on NBN router

I'll try this next time it happens!
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Level 21: Augmented

Re: Security on NBN router

There is know issue with some "Linux based" systems not accepting some special characters in passwords... These are the "reserved" characters (or just some of them)…
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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