Level 1: Cadet

Service Cancelled, Bill with credit. How to get money?

Hi there,

Does anyone know email address of account payable? Or any other way to get a credit from my last bill with telstra?

Internet service is cancelled. And it is impossible to to contact anyone from telstra.

Talstra likes to charge people, but you are not able to get your money back. 

Very bad service!

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Support Team
Support Team

Re: Service Cancelled, Bill with credit. How to get money?

When a Telstra account is closed off it will trigger a cheque refund to be sent to the billing address. The catch with that is there can't be any email addresses and lines left active at all on the account. 


To confirm a refund is on the way the best team to help is our My Telstra app team here: https://tel.st/8rnye


In the app click on 'Get Help' at the bottom of the home page, then under contact us select 'Get in Touch'.


Give them a shot and please let us know how you go.


- Jimmy

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Level 1: Cadet

Re: Service Cancelled, Bill with credit. How to get money?

Hi Jimmy-Lo,

I'm not able to install Telstra app and I'm not using Telstra services. Please let me know the other way to get my money back. E-mail or phone number at least.

My email address: xxxxxxxxx@yahoo.com.au

Thank you


<edited for privacy>

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