Level 1: Cadet

Service Installation - Technician Visit

Hi, I just had my NBN installed last week, (12 Months later than promised). Was originally told no cost, just remain on current plan and it would be migrated to NBN. First bill this month, $240 for technician Visit (1/2 hour) plus bundle plan was changed from $75 month to $90. House is 20 years with phone services all this time, brought my own TELSTRA modem with me (new version). Others in area no installation cost ??? am I being had???

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Level 1: Cadet

Re: Service Installation - Technician Visit

Im still waiting for tech to come (over 6 months and 3 no shows) and ive been charged with the $240 twice

Level 18: Intelligence Chief

Re: Service Installation - Technician Visit

Hi @AJ001 @Ajaye 

I cant help you with the extra charges or the lack of nbn turning up to connect you. apart from offering this link that may offer you some solutions when trying to get your $ back if it's out side of what the cis states.


You can contact Telstra on Telstra billing 1800 461 799

Or if that doesn't work try 1800 834 273 option 4

Or the app


Send a message (blue icon, bottom right of Get Help screen) and if Codi sends you somewhere else, Type Speak to a consultant

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit