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Re: Service issue
I feel your pain, but 2 - 5 business days is a common timeframe for a lot of things these days.
Getting caught out on a Friday is bad luck but if it's a domestic account and not a business account there's not a lot to do. I'd keep an eye out as I had been told my line issue would be fixed sometime between last week and 8th July!.. However, I saw someone working on the line the next business day.
Still not fixed, but I know the techs were working on it within 24 hours. The "guarantee period" covers them.
Not sure if you can get a pro-rate rebate if they fix it within the "agreed timeframe".
Hopefully a Telstra rep will come in of=ver the weekend and update this thread.
BTW, since I've answered here, I'll get the mods to delete the post you made under general, since you are more likely to get a response here.
If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.
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