Level 1: Cadet

service showing usage but nit been used?

Hi few months ago i got new modem sent out for my cable service...the problems is we have 2 broadband one services bundled into the one service from my house and the second from my parents not havn using theres for over 2 years but still connected .mine everyday use the problem is mine shows no usage while my parents i cant even find on the bundle unless i got to detailed bill and i can see there is usage on there account when they have not even got a modem pulgged in to the socket....any ideas....

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit