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Spent approx 3 hours on the phon to socalled techks in the Philippines only to be told at the end of it that they could not solve my internet connection problem and would have to escalate and there would be a fee what a joke Telstra.
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Re: Service
And I wish jobs would stay in Australia. I manifestly hate being dropped into overseas call centres. The modern world is in many instances an utter joke.
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Re: Service
It is now close to 2 months since I have either been without internet, or appropriate landline service. On two occasions now in the last two weeks I have been promised emails referring to a credit I should receive as a result of Telstras inadaquacies. Really wish I could get rid of them. Poorly trained staff and too many transfers to other people. Have wasted at least hours 5-6 on phone.
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Re: Service
Hi Paul627
It is not good to read of your on-going issue and that promised credits have not been applied. Has this matter ever been escalated as a complaint? If so, please reply with your SR complaint reference so we can follow up further. If it hasn't, please chat with our online accounts team at http://tel.st/hsc3 so they can investigate further.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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