Alan_Alfar
Level 2: Rookie

Significant packet loss when straming using NBN but not telstra 4G Phone network

Hi,

 

I am subscribed to a streaming service and I am having significant issues watching high definition quality without interruption on my laptop (connected via lan to telstra gateway max nbn modem).

 

I thought that it was the provider's fault, however when I have downloaded wireshark and observed the traffic, I have found out that there is a huge packet loss when trying to stream.

 

Alternatively, I have tethered my 4G Telstra connecteion to my laptop, and had no issues at all. Wireshark log showed a minimal loss in packets.

 

Can you please help in advising how to solve this issue? The streaming service runs under the base url http://clientportal.link:8080/

 

Happy to provide further information.

 

Alan

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1 REPLY 1
Iain_T
Telstra (Retired)
Telstra (Retired)

Re: Significant packet loss when straming using NBN but not telstra 4G Phone network

Hi Alan_Alfar, 

 

Thanks for contacting us about your steaming speeds. For NBN technical support please give us a call on 1800 834 273 and we can check on this for you. 

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