Takure
Level 1: Cadet

Slow ADSL 2+ speeds.

Hello, I recently signed up to the Telstra/BigPond ADSL 2+ Elite Liberty plan and I have been recieving very bad speeds. I realise that my Line Attenuation is fairly high, and my distance is failry long (about 2500 meters) but, getting ADSL speeds on aa ADSL 2+ service is not what I signed up for. Does anyone know how I could get this issue resolved or fixed? 

 

Speedtest.net results: http://www.speedtest.net/result/2489975145.png

 

Here is the download and upload results using, Oz Broadband Speed Test.

You downloaded 2MB in 10.02 seconds.

kbps: 1269

KB/s: 159

Mbps: 1.27

You uploaded 1 MB in 17.81 seconds.

kbps: 471.48
KB/s: 58.94
Mbps: 0.47"

 

Here is a screen shot of my modem stats: http://i.imgur.com/6AqvNRK.png

Here is the even log: http://i.imgur.com/KgpQIEu.png

 

[edit] I just read that there are some ADSL outages in my area http://servicestatus.bigpond.com/servicestatus/goc.do?q=event_ed58feaa97a08254bbe10466d21796cd.html

 

Could this be causing the problem?

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1 REPLY 1
Ben_F
Community Alumni (Retired)

Re: Slow ADSL 2+ speeds.


@Takure wrote:

Hello, I recently signed up to the Telstra/BigPond ADSL 2+ Elite Liberty plan and I have been recieving very bad speeds. I realise that my Line Attenuation is fairly high, and my distance is failry long (about 2500 meters) but, getting ADSL speeds on aa ADSL 2+ service is not what I signed up for. Does anyone know how I could get this issue resolved or fixed?


Firstly, if you were to sign up today you would have connected to a Bigpond Elite Liberty service, which is designed to provide you with the fastest available speeds in your area. There is nothing in a contract anywhere that I've seen that provides a minimum speed assurance for Bigpond, unless agreed on the voice contract or in writing which is contrary to Our Customer Terms.

 

About 70% of customers on the 8Mbps plan can access speeds around 6Mbps or more. About 50% of customers on the 20Mbps plan can access speeds around 10Mbps or more.

 

Below is an Attenuation Graph which helps understand why your speed is slow:

ADSL_Line_Rate_Attenuation.gif

 

 

I should also add that 56dB of attenuation is considered the absoulte bear bones maximum that would ever be connected for a customer. If you were to have 58dB attenuation Telstra would mark the service as "Dirty" and offer you a full refund and close the service.

 

B.

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