maxt
Level 4: Private Eye

Slow ADSL2

Answered

Hi

 

Has anyone in the Berwick Vic area having problems with slow broadband, just tested through internet sites for speed tests and results are

.96 MBPS

2.04

1.18

1.20

plus upload was about .4

That is not hood enough , oh for NBN

Thats 4 different sites and one was telstra's, so I connected upto my portable Wifi modem and the results were 11.46 MBPS with 1.27 upload. Big difference,

Also have a T-Box which is nearly impossible to watch, keeps stopping, contract for that is nearly finish, so that will not be renewed.

 

regatds Max

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Kenobi
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Slow ADSL2

Hi Max, 

 

There are several steps you can take to diagnose speed issues.
 
To start off with try changing the channel the modem is transmitting the WiFi signal.  The instructions for Bigpond modems are listed on the following webpage, along with other WiFi troubleshooting steps, online programs and a downloadable app which can help to optimise your connection. http://crowdsupport.telstra.com.au/t5/General-Internet-KB/WiFi-Troubleshooting/ta-p/107516
 
If this hasn't solved the issue I would then advise checking your devices for programs and apps which, may or may not be, running in the background and using up bandwidth.
Programs like:
  • Peer to Peer or Torrenting - some file sharing programs sit in the background and use up a heap of your data sharing files with others. Make sure you either clear the lists or fully close down the file sharing program.
  • Virus' or spyware - Ensure you have good security software that has both virus and spyware protection. Run a virus scan on all your devices connected to your home network.
  • Photo Streaming/Cloud backup apps (eg iCloud, Dropbox etc). If you have multiple devices on the one account, this means that when photos are taken or files are saved, they will automatically stream to the cloud and then download onto each device connected to that account.
      - Be aware that music and app purchases on iTunes may automatically download onto each device if the option is set to automatically download and they share the same iTunes account.
  • Automatic software updates - some devices, like Windows PC, can be set to automatically download updates, sometimes these updates can be very large, and while doing this will affect  your bandwidth, making it look like your speed has dropped.
 
Finally you can try an isolation test. This test will help rule out the most common reasons for speed on ADSL services. You can find instructions on how to do this by visiting http://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-toperform-an-Isolation-Test/ta-p/55014...
 
If you are still experiencing difficulties after this please contact our Tech Support team, on 133 933 or via  Live Chat to run further tests, there may be a fault on the line.
 
Ben

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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View solution in original post

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2 REPLIES 2
Kenobi
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Slow ADSL2

Hi Max, 

 

There are several steps you can take to diagnose speed issues.
 
To start off with try changing the channel the modem is transmitting the WiFi signal.  The instructions for Bigpond modems are listed on the following webpage, along with other WiFi troubleshooting steps, online programs and a downloadable app which can help to optimise your connection. http://crowdsupport.telstra.com.au/t5/General-Internet-KB/WiFi-Troubleshooting/ta-p/107516
 
If this hasn't solved the issue I would then advise checking your devices for programs and apps which, may or may not be, running in the background and using up bandwidth.
Programs like:
  • Peer to Peer or Torrenting - some file sharing programs sit in the background and use up a heap of your data sharing files with others. Make sure you either clear the lists or fully close down the file sharing program.
  • Virus' or spyware - Ensure you have good security software that has both virus and spyware protection. Run a virus scan on all your devices connected to your home network.
  • Photo Streaming/Cloud backup apps (eg iCloud, Dropbox etc). If you have multiple devices on the one account, this means that when photos are taken or files are saved, they will automatically stream to the cloud and then download onto each device connected to that account.
      - Be aware that music and app purchases on iTunes may automatically download onto each device if the option is set to automatically download and they share the same iTunes account.
  • Automatic software updates - some devices, like Windows PC, can be set to automatically download updates, sometimes these updates can be very large, and while doing this will affect  your bandwidth, making it look like your speed has dropped.
 
Finally you can try an isolation test. This test will help rule out the most common reasons for speed on ADSL services. You can find instructions on how to do this by visiting http://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-toperform-an-Isolation-Test/ta-p/55014...
 
If you are still experiencing difficulties after this please contact our Tech Support team, on 133 933 or via  Live Chat to run further tests, there may be a fault on the line.
 
Ben

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

maxt
Level 4: Private Eye

Re: Slow ADSL2

Thanks for the reply Ben,

The modem is a Technicolor TG587N V3,  made no difference when I connected direct from the modem to the laptop.

Anyway last night it improved to about 3.57 and .60 upload.

Noticed last week techs working on a pit near us , perhaps the problem lays there, will check with our next door neighbours,

Will follow your instructions and if reappears will let you know

regards Max

 

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