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Level 2: Rookie

Slow Cable internet

Answered

I have a strange speed problem with cable internet.   I have a 100Mb connection and typically get 115Mb showing on sppedtest.  For a few days now, speedtest is showing me consistently about 25Mb.  If I enable a VPN connection to a VPN server in Auckland then speedtest shows about 85Mb and web browsing is much faster - obviously.  Turn off the VPN and I'm back to about 25Mb again.  Anyone have any clues as to what might be the problem?

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2: Rookie
Accepted Solution

Re: Slow Cable internet

Thanks for your reply.  I tracked the problem to faulty parameters on my NIC. As soon as I disabled IPv6 the speed came up to normal.  If I re-enabled IPv6 the speed dropped again, so the problem was reproducible.  So, for now anyway, problem resolved.

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3 REPLIES 3
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Telstra (Retired)
Telstra (Retired)

Re: Slow Cable internet

Can you provide some more information on what you are experiencing and how you have your equipment set up?

 

For example:

- the model of modem,

- if you have personalised any of the configurations in the modem,

- how you connect to the modem, 

- if you mainly connect via Wi-Fi, is this issue the same when connected via Ethernet cable

- is this the same across multiple devices

- does your device/s have the latest operating system and security updates?

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Highlighted
Level 2: Rookie
Accepted Solution

Re: Slow Cable internet

Thanks for your reply.  I tracked the problem to faulty parameters on my NIC. As soon as I disabled IPv6 the speed came up to normal.  If I re-enabled IPv6 the speed dropped again, so the problem was reproducible.  So, for now anyway, problem resolved.

View solution in original post

Highlighted
Telstra (Retired)
Telstra (Retired)

Re: Slow Cable internet

Thanks for the update, I have marked your response as a solution as it may help others with a similar experience.

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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