Level 1: Cadet

Slow Internet

Hello,

 

Ever since the last few days, I have experienced extremely slow internet speeds. (0.5-1.5mbps) and only 0.2mpbs. We usually experience 3mpbs~ down and 0.8mbps up. Unfortunately, we are on ADSL+ (even though we have been promised NBN since 2013) and this is simply what we have to deal with. Every year, the date NBN is "expected" to be rolled out is pushed back another year. Please find below my current DSL statistics; 

 

DSL STATISTICS
Line State up
Modulation ITU G.992.5(ADSL2PLUS)
Annex Mode ANNEX_A

Downstream Upstream
SNR Margin 8.5 dB 9.5 dB
Line Attenuation 56.8 dB 24.4 dB
Data Rate 6144 kbps 903 kbps
ES 0 0
SES 0 0
UAS 48 48
FEC 0 67
CRC 32 0

 

 

Along with this, the general statistics. 

 
Interface Transmit Receive
Frames Bytes Collision Error Frames Bytes Collision Error
LAN: 0 0 0 0 0 0 0 0
WAN:
0 0 0 0 0 0 0 0
DSL:
1051360 105081122 0 21043 1122542 1518354797 0 0
Wireless 2.4G: 1175374 1504996484 - 129 1123138 128571447 - 156859
Wireless 5G: 4071 656769 - 0 2948 300418 - 993

 

Every year, the quality and speed of Telstra has declined. When we first moved into the house, we achieved download speeds of 7-10mpbs. However, other residents only a few streets away (on the same line, and further from the exchange) is experiencing about 12-17mpbs, currently while we suffer with these slow speeds.

 

Thanks,

Liam

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Telstra (Retired)
Telstra (Retired)

Re: Slow Internet

Hi Gibso_

Have you raised your concerns with Telstra's Technical Support team?

They're available 24x7 on 133 933 to address any concerns you have surrounding the speed of your connection.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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