CrowdSupport®
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Level 3: Gumshoe

Slow Speeds

4.68 mbps is the best you got?

 

https://gyazo.com/df5fa33f67e105c4ebd0925417407a2f

 

 

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19 REPLIES 19
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Level 23: Superhero
Level 23: Superhero

Re: Slow Speeds

What type of internet connection do you have? From that speed I'm thinking ADSL?

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 3: Gumshoe

Re: Slow Speeds

Adsl2+

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Level 23: Superhero
Level 23: Superhero

Re: Slow Speeds

Please post your modem stats so we can have a look and see whats going on:
On a Premium Home Network Gateway, T-Gateway, Gateway Max, or Gateway Max 2
(TG587, TG797, TG799, TG800):
http://10.0.0.138/ > Advanced > Broadband

On a Telstra Gateway
(Sagemcom F@st 5355):
http://10.0.0.138/ > Advanced > Gateway Settings > Device Info > General > xDSL (Bottom of Page)

On a Frontier Gateway or Smart Modem
(DJN2130 & DJA0230 ):
http://192.168.0.1/ > Advanced > Broadband

Default password is generally 'admin'
You're looking for line rates, power levels, attenuation etc

Are the tests being run over Ethernet or WiFi?
Are they being run during peak times (3PM-12AM)?

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 3: Gumshoe

Re: Slow Speeds

Ethernet and Wifi dont make a difference in connection speed peak is 600mbps

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Slow Speeds

Is that 600 Kbps or 600 KBps?. Most browser when downloading a files show speed in Mega Bytes per second. 600 Kilabytes per second is equivalent to 4.8 Mega bits per second.

Do you know how far you are from exchange? If you are over three kilometres from the exchange 4.8 Mbps is all you can expect from ADSL

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Level 3: Gumshoe

Re: Slow Speeds

kbps yea my bad

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Slow Speeds

If you are only getting 600 Kilo bits per second an line speed 4.6 Mbps then there is something wrong with modem or the device you are using to measure speed.
Some motherboard manufactures provide a LAN WiFi management software that throttles the speed. If using a PC check that there is no LAN management software installed on the PC

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Level 23: Superhero
Level 23: Superhero

Re: Slow Speeds

The noise margin for your download speed isn't that good. Have you spoken to the ADSL assurance team? Another thing you could try is removing the ADSL splitter to see if that improves your speed and if you have more than one phone socket in the house, try them all, but primarily the one closest the the foot path is normally the primary socket.

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 3: Gumshoe

Re: Slow Speeds

im only 5 metres away from the router

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Level 23: Superhero
Level 23: Superhero

Re: Slow Speeds

Your distance from the modem/router as this stage isn't an issue as the speeds you're getting on tests are pretty close the the line speeds your modem is getting.

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 3: Gumshoe

Re: Slow Speeds

no difference same old **bleep** speed

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Slow Speeds

@343GuiltySpark

 

Link speed is 4.6 Mbps yet speed test is only 600 kbps.

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Level 23: Superhero
Level 23: Superhero

Re: Slow Speeds

Sorry, miss read the 600kbps part.

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 3: Gumshoe

Re: Slow Speeds

So who changed my title i cant show telstra how much of a lying scumbags ceo **bleep** works there?

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Level 23: Superhero
Level 23: Superhero

Re: Slow Speeds

It was probably deemed to breach community guidelines and was changed by a moderator.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 3: Gumshoe

Re: Slow Speeds

Its the truth Im not the only one one day this company will get destroyed by the accc

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Slow Speeds

Stats look fine:
Increase in downstream Noise Margin is more then likely DLM tweaking it to maintain stability due to long line length

Attenuation of 57.5 would put you over 4km from the exchange/cabinet in line length, of which 4.68mpbs sync speed is actually impressive for that distance, as generally it would be around 3mbps

Can you post your speedtest results?
What time of day are they being run?
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 23: Superhero

Re: Slow Speeds

In reply to MadDog3

 

Have you actually run the Telstra trouble shooting tool yet?
https://www.telstra.com.au/my-account/troubleshooting-tool

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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