Smart modem gen 1 gateaway and DNS server issues

[Jayan88]

Hi all, 

I have ethernet plugged directly from smart modem gen1 to the lg smart tv in another room.

However it can not connect to the gateaway and DNS servers to complete the connection.

Wifi does work on tv but the wired connection does not

Ip address recognized

subnet mask recognized

Getaway is blank

DNS server is blank

Mac address recognized

I have reset, unplugged, changed cables with no success

Any solutions would be great👍

[cf4]

Is the TV listed in the connected device on the modem's home page? If not showing on home page is the LAN port used by TV shown as connected in the modem's Advanced > Diagnostics > Network page? You can log into modem by opening a web browser on a device connected to modem and going to http://192.168.0.1.

[Jayan88]

I have 4 ports that are yellow and 1 in red in the diognostics page

port 2,3 (yellow) and 5 (red) are showing connected

I have 3 out of 3 router ports connected by ethernet 2 of which work but the 3rd which is the LG tv is not

when tv is switched on it shows ethernet connected but is not actually connecting 

Only 

Ip address recognized

subnet mask recognized

not the Getaway and DNS numbers

[cf4]

It sounds like the Ethernet port on the TV is faulty or the Ethernet cable that connects TV to modem is faulty. There should be three yellow ports (LAN ports) shown as connected if three devices are connected by ethernet. The only thing you could try doing is entering the IP address manually.

IP address: 192.168.0.xx

Subnet Mask: 255.255.255.0

Gateway IP: 192.168.0.1

DNS: 192.168.0.1

[Jayan88 · Accepted solution]

Thanks cf4

The issue was data plate was not terminated properly!

re terminated all ok now

Thanks again!