Level 1: Cadet

Smart Modem Wifi - Device Auto Connect

Yesterday installed Canle Internet and the Telstra Smart Modem. Connected IPhone to the wifi and all works well. Go to work and return home and the phone doesn’t automatically connect to Wifi. Select Settings in phone and it’s always the smart modem and shuts away and returns message “Not Connected Internet”
Turn modem off, reboots, green light displayed and WIFI connection now works. Been the case for my wife as well and so what modem setting need to be adjusted so I don’t have to reboot every time I walk out to the garden and lose the Wifi signal

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Smart Modem Wifi - Device Auto Connect

Hi @Qwertyyuio,

Thanks for contacting us, usually your phone should remember the home network. 


The first thing to do if you have issues with our service is to check your location here


If you're not currently affected by a disruption, my advice would be to login & complete this as it may help fix the issues you're having but also helps speed up the fault process if you need to call our fault team on 133933 (if you have NBN, please call 1800 834 273).


They'll arrange an appointment if they're unable to resolve on the call.


Please let us know how you go.


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit