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Level 1: Cadet

Smart modem

Hi

our Telstra smart modem seems to permanently use mobile data with weak signal. The nbn box lights look ok and when I plug computer directly into nbn box internet is working. However using wan cable from nbn box to Telstra smart modem the modem uses mobile data and thus wifi is weak. I have tried to reset modem but didn’t help 

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Smart modem

Have you lodged a faultwith Telstra? When connected to NBN is the WAN/DSL light on the back of the modem green?

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Level 25: The Singularity
Level 25: The Singularity

Re: Smart modem

It sounds like you may have a faulty WAN port on your modem.

 

A call to 1800 834 273 may be in order. They'll probably send you a new modem.

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