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our Telstra smart modem seems to permanently use mobile data with weak signal. The nbn box lights look ok and when I plug computer directly into nbn box internet is working. However using wan cable from nbn box to Telstra smart modem the modem uses mobile data and thus wifi is weak. I have tried to reset modem but didn’t help
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Re: Smart modem
It sounds like you may have a faulty WAN port on your modem.
A call to 1800 834 273 may be in order. They'll probably send you a new modem.
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