Level 1: Cadet

SmartModem 2 constrained to 0.4MBps

My internet connection (broadband cable) is constantly failing. Most recently, Telstra reported outage would be fixed four days after fail, now extended to six days. My SmartModem 2 is my insurance and it has kicked in but won't operate at more than 0.4MBPS download. I'm fully paid on my accounts (always have been) and modem is definitely operating when I do speedtests. Is there a hard reset or something I can do to reboot it and see if I can get the normal 12Mbps download I should be getting? Or some way for me to tell if I have exceeded my allowance (I can't contact Telstra - COVID has rendered them incapable of communicating, other than Codi the Incompetent Bot)

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