Level 1: Cadet

Some common site inaccessible since NBN cutover

We have recently cut over to NBN (not to the house) and have been having issues connecting to some sites on my laptop. This is really strange as other devices (phone and tablets) are fine. I can also connect using wireless modem plugged into laptop.. There are several other sites but they are company email, etc. I just keep getting timeouts. Connecting via wifi and most sites work. Any ideas?

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Level 2: Rookie

Re: Some common site inaccessible since NBN cutover

NBN with telstra or any company is pretty crap atm, I was told by Telstra an acceptable speed for NBN 100/50 is 50/20 and for 50/20 its 25/10 and for 25/10 its 10/1.........I'm quietly contemplating the fact they may throttle users based on their "acceptable speeds"


Telstra (Retired)
Telstra (Retired)

Re: Some common site inaccessible since NBN cutover

Hi BolinP


It's disappointing to see that your new NBN service is not working as it should. 


You are best to raise this with our 24x7 NBN Support Team by calling 1800834273 - IVR > Say “faults” so they can run some checks for you. 


Kind Regards 

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