Heisenberg18
Level 1: Cadet

Sony smart TV not connecting to internet

Hi,
The Telstra technician came yesterday and installed a new modem in - Telstra technicolor TGV799vac and my smart tv is unable to connect to Internet. It was working perfect with my old modem - netgear. Since the new modem was installed, my smart tv is the only one not connecting.
Telstra customer service was very unhelpful and even said they would charge me $240 to try and fix it.

Please help!
Thanks

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3 REPLIES 3
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Sony smart TV not connecting to internet

Have you gone into Network settings on the TV deleted the old network connected the TV to the new Wi-Fi network?

Heisenberg18
Level 1: Cadet

Re: Sony smart TV not connecting to internet

Thanks

It says to check security key on the router and to check IP settings

Can't find either
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Sony smart TV not connecting to internet

The security key is located on the bottom of the gateway it  and on the fridge magnet. It is called Wi-Fi password. If it asks for type of security select WPA2. TV should automatically detect IP settings. (DHCP)

Set it & forget it

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