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Level 2: Rookie

Strange issues - NBN FTTN connection

Answered

Hi all,

I am over this, long story but in short took over a month to get my FTTN NBN connected
Finally yesturday NBN tech arrives and connects the service

Router is getting sync and can see layer 3 is up and from the router i can ping out to IP and hostnames and get responces – all looks good

from PC i have a local ip and can ping to IP address and hostnames (all looks good)

however cannot for the life of me open a website in a browser

Have tired factory reset , different modems, different devices (PC's) both by wifi and ethernet 
I am really stumped and support have now put my incident though to a specialist team

The strange part is i cannot browse however no issues with pinging by IP or hostnames 
So that rules out a DNS issue 
I have tried different DNS and same results just incase

Its like there is something wrong with the radius account on telstra's end.

I am at the point i might just cancel and go with another provider as they dont seem to understand what is happening.

I cannot web browse by IP either

Any ideas as i am really out of them at the moment ....

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Strange issues - NBN FTTN connection

The Gateways firewall or Parental controls might be preventing you browsing the WEB or it could be a faulty gateway.

 

One thing you could try is turn off WiFi in gateway. Put gateway in Bridge mode and connect PC to one of the LAN ports and see if you have internet access.

View solution in original post

Highlighted
Level 2: Rookie
Accepted Solution

Re: Strange issues - NBN FTTN connection

Yep faulty router , just tried a new netcom , set it to IPOE and worked straight away 

 

 

View solution in original post

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2 REPLIES 2
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Strange issues - NBN FTTN connection

The Gateways firewall or Parental controls might be preventing you browsing the WEB or it could be a faulty gateway.

 

One thing you could try is turn off WiFi in gateway. Put gateway in Bridge mode and connect PC to one of the LAN ports and see if you have internet access.

View solution in original post

Highlighted
Level 2: Rookie
Accepted Solution

Re: Strange issues - NBN FTTN connection

Yep faulty router , just tried a new netcom , set it to IPOE and worked straight away 

 

 

View solution in original post

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