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Level 1: Cadet

Suddenly increased ping to US servers whilst gaming

Normally I would have around 180-190ms to NA West servers, but suddenly (The last 2-3 weeks) it has been exponentially higher going up to 240-250ms. Is there a reason and or fix?

 

My trace route to an NA West server: 

 

Tracing route to 24.105.30.169 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms TELSTRA-GATEWAY [192.168.0.1]
2 * * * Request timed out.
3 1 ms 1 ms 2 ms 144.130.221.209
4 2 ms 3 ms 3 ms bundle-ether5.bth-core1.hobart.telstra.net [203.50.11.167]
5 13 ms 12 ms 13 ms bundle-ether7.exi-core10.melbourne.telstra.net [203.50.11.20]
6 25 ms 25 ms 25 ms bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124]
7 26 ms 25 ms 26 ms bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93]
8 25 ms 25 ms 25 ms bundle-ether1.sydo-core03.sydney.reach.com [203.50.13.98]
9 234 ms 236 ms 235 ms i-53.tlot-core02.bx.telstraglobal.net [202.84.137.105]
10 237 ms 236 ms 238 ms i-93.eqla01.telstraglobal.net [202.84.251.194]
11 204 ms 204 ms 205 ms be4637.ccr41.lax05.atlas.cogentco.com [154.54.10.133]
12 238 ms 237 ms 238 ms te0-0-0-32.ccr23.lax05.atlas.cogentco.com [38.104.84.13]
13 237 ms 237 ms 237 ms ae1-br01-eqla1.as57976.net [137.221.68.33]
14 237 ms 238 ms 237 ms be1-pe02-eqla1.as57976.net [137.221.68.69]
15 238 ms 238 ms 238 ms lax-eqla1-ia-bons-03.as57976.net [137.221.66.7]
16 * * * Request timed out.
17 240 ms 237 ms 237 ms 24.105.30.169

Trace complete.

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15 REPLIES 15
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Level 25: The Singularity
Level 25: The Singularity

Re: Suddenly increased ping to US servers whilst gaming

My work uses a non-Telstra connection and shows the same sort of jump on the link that goes through Hong Kong, so I'd say that there is currently an issue in that part of the world.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 2: Rookie

Re: Suddenly increased ping to US servers whilst gaming

Hey man, I am getting the same issue to California:

 

8  bundle-ether1.sydo-core03.sydney.reach.com (203.50.13.98) 57.508 ms  58.921 ms  58.170 ms
9  i-73.paix-core02.telstraglobal.net (202.84.247.45)  243.069 ms  243.076 ms  240.561 ms

Note that the huge increase is still within Telstra's network

 

Also, I checked from work (not Telstra) and I am getting a much more reasonable 166ms to the same server.

 

Any Telstra techs out there who can shed some light on this ?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Suddenly increased ping to US servers whilst gaming

There has been a loss of approx 516 fibre splice's (including 9x10G transmission bearers) owned by a third party used for international traffic due to several cut cables at LA. May have something to do with it

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 1: Cadet

Re: Suddenly increased ping to US servers whilst gaming

Same here I'm on Telstra Cable in Taringa Brisbane. Use to get under or around 200ms to the west coast USA and Vancouver BC. Now gets over 260 up to 300ms when Playing games with my friends in the USA. What was playable under 200ms is now unplayable hope this get fixed soon.

Any updates on the issue or time line when it will be fixed?
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Level 3: Gumshoe

Re: Suddenly increased ping to US servers whilst gaming

still having the exact same issue, and have been for quite some time now, any more news ragarding this?

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Telstra (Retired)
Telstra (Retired)

Re: Suddenly increased ping to US servers whilst gaming

Hi xen123, 

 

Sorry to hear of the trouble with your connection is ongoing. We report outages or maintenance on our service status page below. This might be the cause:

 

http://tel.st/g2wx6

 

You can also try some troubleshooting steps here http://tel.st/97aav which may fix the connection

 

If not, please call Telstra Technical Support team on 133 933 they can run some tests and get this working again.

 

Let me know if you have any trouble.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 3: Gumshoe

Re: Suddenly increased ping to US servers whilst gaming

it is not an outage or connection issue...it is a problem somewhere with the routing to the US
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Level 23: Superhero
Level 23: Superhero

Re: Suddenly increased ping to US servers whilst gaming

Could be an issue with one of the cables connecting to the US, However the is no guaranteed latency on consumer services as they are best effort.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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Level 2: Rookie

Re: Suddenly increased ping to US servers whilst gaming

Seems it is likely China spying on us, check out the map in this article: https://www.smh.com.au/technology/how-china-diverts-then-spies-on-australia-s-internet-traffic-20181...

This is literally what is happening to me now, traffic to US now going via HK and WTF knows where else. Before this it was going via Southern Cross cable LA

Tried Telstra support but they didn't bother to call me back. Telstra, please stop sending my data to China!
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Suddenly increased ping to US servers whilst gaming

Yeah that's not whats happening......
Post your traceroute and i'll tell you where its going
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 2: Rookie

Re: Suddenly increased ping to US servers whilst gaming

Sure, this is from a few weeks back, at work so cant do a live one right now:

3 CPE-58-160-250-2.wa.bigpond.net.au (58.160.250.2) 45.778 ms
39.582 ms 43.764 ms
4 bundle-ether4.woo-edge902.brisbane.telstra.net (203.50.44.42)
41.607 ms 47.855 ms 49.875 ms
5 bundle-ether6.woo-core1.brisbane.telstra.net (203.50.11.138)
35.404 ms 37.512 ms 51.888 ms
6 bundle-ether11.chw-core10.sydney.telstra.net (203.50.11.70) 60.260
ms 97.012 ms 99.044 ms
7 bundle-ether1.oxf-gw11.sydney.telstra.net (203.50.6.93) 92.888 ms
93.020 ms 86.872 ms
8 bundle-ether1.sydo-core03.sydney.reach.com (203.50.13.98) 99.298
ms 101.358 ms 97.107 ms
9 i-0-1-0-17.sydo-core04.bi.telstraglobal.net (*202.84.222.62*)
*88.905 ms* i-0-1-0-16.sydo-core04.bi.telstraglobal.net (202.84.222.58)
88.887 ms i-0-1-0-15.sydo-core04.bi.telstraglobal.net (202.84.222.54)
72.454 ms
10 i-0-4-0-29.1wlt-core02.bx.telstraglobal.net (*202.84.136.209*)
*195.036 ms* 188.738 ms 213.394 ms
11 i-92.eqla01.bi.telstraglobal.net (*202.84.253.82*) *213.300* ms
*207.210 ms* 211.333 ms
12 be4637.ccr41.lax05.atlas.cogentco.com (154.54.10.133) 287.742 ms
287.676 ms 279.521 ms
13 be3033.ccr22.lax01.atlas.cogentco.com (154.54.26.41) 279.513 ms
be3032.ccr21.lax01.atlas.cogentco.com (154.54.31.53) 283.492 ms 268.943 ms
14 be3176.ccr21.sjc01.atlas.cogentco.com (154.54.31.190) 268.925 ms
be3177.ccr22.sjc01.atlas.cogentco.com (154.54.40.146) 268.469 ms
264.447 ms
15 be2063.rcr21.b001848-1.sjc01.atlas.cogentco.com (154.54.1.162)
302.905 ms be2095.rcr21.b001848-1.sjc01.atlas.cogentco.com
(154.54.3.138) 305.098 ms 301.028 ms
16 * * *
17 173.230.159.3 (173.230.159.3) 299.744 ms 173.230.159.13
(173.230.159.13) 297.732 ms 173.230.159.11 (173.230.159.11) 232.084 ms
18 li1003-134.members.linode.com (45.33.53.134) 230.130 ms 227.957 ms *

So the problem seems to start here right after it leaves SYD:

IP Address 202.84.136.209
Decimal Representation 3394537681
ASN AS4637
City
Country Hong Kong
Country Code HK
ISP Telstra Global Internet Services Network Blocks
15 be2063.rcr21.b001848-1.sjc01.atlas.cogentco.com (154.54.1.162)
302.905 ms be2095.rcr21.b001848-1.sjc01.atlas.cogentco.com
(154.54.3.138) 305.098 ms 301.028 ms
16 * * *
17 173.230.159.3 (173.230.159.3) 299.744 ms 173.230.159.13

--Hags
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Level 2: Rookie

Re: Suddenly increased ping to US servers whilst gaming

FYI: I know of people in NSW that are NOT effected, so it may relate to QLD (I am BNE) only. Also I am on cable not sure what the unaffected person is on (eg NBN DSL etc)
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Suddenly increased ping to US servers whilst gaming

1wlt-core02.bx.telstraglobal.net (*202.84.136.209*) - Los Angeles

eqla01.bi.telstraglobal.net (*202.84.253.82*) - Los Angeles

be4637.ccr41.lax05.atlas.cogentco.com (154.54.10.133) - Los Angeles Cogent Communications

 

Your connection isn't going to Hong Kong. The spike looks to be happening in a third party network

 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 2: Rookie

Re: Suddenly increased ping to US servers whilst gaming

Is whois not indicative of actual IP location ?

also, there is a jump between step 10 and 11 which looks to still be on Telstra network, I was getting 177 to my destination previously, this seems to indicate I have blown 213 before getting outside Telstra.

To save too many replies, any tips on who/how to resolve this ?

PS sorry for kind of hijacking your thread OP, hopefully fixed for one, fixed for all :-)

10 i-0-4-0-29.1wlt-core02.bx.telstraglobal.net (*202.84.136.209*)
*195.036 ms* 188.738 ms 213.394 ms
11 i-92.eqla01.bi.telstraglobal.net (*202.84.253.82*) *213.300* ms
*207.210 ms* 211.333 ms

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Suddenly increased ping to US servers whilst gaming

whois will give you the owner of the address, but not necessarily the actual location that it's in use

You'll probably find that it was Telstra Globals Hong Kong office who requested the allocation from APNIC or ARIN which is why that's where a whois locates it there.

I'm not seeing anything specifically wrong with the connection from Sydney to West Coast USA, but several bearers and submarine cable segments across the asia region, including some that haven't been resolved yet from several months ago. Traffic being routed around the problem can cause latency increases as traffic may need to get shunted to the US, then to Asia from there

When you put it into perspective. The latency difference between Sydney and LA based on your traceroute is about 120ms rounding up from your worst ping reply. That's well within expected latency margin between the 2. Also if it is a residential grade service, there's no guarantees when it comes to international latency

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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