Switching back to Broadband network

[Lee1878]

Ok starting to get the **bleep**s with Telstra constantly telling me my NBN is in the mobile network and need to switch it back to broadband... how about Telstra send instructions on how to do this instead of directing me to useless information that is not relevant

[343GuiltySpark]

You're internet service may be experiencing drops. Have you spoken to the bigpond teams about your connection? You can contact the ADSL and Cable teams on 132200 and NBN team in 1800 834 273

[cf4]

If your online light green then your modem is connected to your normal connection and is not using the 4G backup and you can ignore the message. These messages are sent out automatically and there is a problem resulting in messages being generated even when modem is not using the backup. Telstra knows about the problem and will be installing patch to stop these messages being generated when modem is not on backup

If online is purple then modem is on backup. Ring support and lodge a fault.

[ForensicsGuru]

@Lee1878, there have been posts (e.g. https://crowdsupport.telstra.com.au/t5/Billing-Payments/NBN-Modem-Reporting-on-4G-to-Telstra-althoug...) about this recently by myself and @Yastiandrie that indicate this being a bug and that fix is going to be released next week.

[BeaBea]

I'm having the same problem!  I have just been sent a message that I've been on the mobile network for over 14 days.  During this time I have contacted Telstra and they assured me it was all ok.  I cannot find any instructions on how to 'switch back' as the message suggests.  Have you had any luck at all?

[DingoDan · Accepted solution]

Hey BeaBea,

I can appreciate your concerns with the message that has been received and do apologise for any inconvenience that this has caused you It does appear that this is a known issue with the notification system having these sent out incorrectly and is being worked on at the present time. This will hopefully be resolved asap and if you do receive any further notifications on this, I would recommend you contact the Tech Team to ensure your connection speeds are not affected. 

[my_alias]

Same same. My lights are always yellow-green-green-green whenever I check yet i've been getting these notifications. I did the speedtest and got 45Mbps so I know I'm not on mobile backup (limited to 6 Mbps I think). The links on email send you to troubleshooting, and it's not me with the problem, it's the alarming. I've called the number on the email and it seems to be the standard faults call centre and they try to walk you through the troubleshooting too. It's a real time waster.

[ForensicsGuru]

@my_alias, can you read? Did you read the posts above before posting same question again?

This is known issue and it is being worked on... In the meantime, just ignore the messages...