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Do i get 3 days credit? I bet i dont.
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Pretty much the entire HFC network has been asset transferred to NBN. That means they are now responsible for the maintenance and repair of the network, including customers still using Testra HFC.
When a Fault occurs, NBN is engaged to repair it. Whether or not they give restoration dates or a description of the fault cause is entirely up to them. If they don't, or they have given a date and it has been surpassed, the estimated restoration time has to either be marked as TBC, or extended.
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Re: Telsta 24x7 not working for 3 days
There's a cable outage in the area awaiting NBN to repair
When it is resolved you can contact billing for credits
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Re: Telsta 24x7 not working for 3 days
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Re: Telsta 24x7 not working for 3 days
Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
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Re: Telsta 24x7 not working for 3 days
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Re: Telsta 24x7 not working for 3 days
You might be "on cable not nbn" as you say, but the area is most probably under NBN Co control already as @Yastiandrie said, so NBN Co needs to do the cable fix.
I believe that Telstra, NBN and all other telcos do non-emergency repairs only on business days... Those people are same as you - they want weekends and holidays too...
Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
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Pretty much the entire HFC network has been asset transferred to NBN. That means they are now responsible for the maintenance and repair of the network, including customers still using Testra HFC.
When a Fault occurs, NBN is engaged to repair it. Whether or not they give restoration dates or a description of the fault cause is entirely up to them. If they don't, or they have given a date and it has been surpassed, the estimated restoration time has to either be marked as TBC, or extended.
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Re: Telsta 24x7 not working for 3 days
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Re: Telsta 24x7 not working for 3 days
Regarding bigfish1's comment regarding the rebate for the time that you have been unable to use your service. Once it is back up and running, you can request a rebate by calling 13 22 00, using Live Chat or we have recently enabled a new feature where customers can do this online via their Telstra 24x7 My Account. Just follow this link for the steps on how to do complete the request.
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