Level 1: Cadet

Telstra 4G SIM Never Worked

Enabled

Status: SIM not present

Radio Type: No Service

Received the Gen2 Modem as part of migrating to Telstra NBN but haven't been able to get the 4G Backup Sim to work.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra 4G SIM Never Worked

Have you tried powering the modem off, removing SIM and then replacing SIM checking that the contacts are on the same side as the ethernet ports and the SIMs cut off edge side is inserted first? If still not working after powering up modem factory reset modem by pressing reset button for at least 10 seconds while modem is powered on. Reset button is located on back of modem near LAN port 2.

 

If Mobile Signal light still off suggest you contact support and lodge a fault that modem's 4G is faulty.

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