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Telstra disconneted my services
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Re: Telstra disconneted my services
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Re: Telstra disconneted my services
If you pay to Mynetfone and don't have a Telstra Account number, then you need to talk to Mynetfone as the service is under their control. Telstra cannot help you if that is the case.
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Re: Telstra disconneted my services
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Re: Telstra disconneted my services
Did you ask them who requested that the services be cancelled?
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Re: Telstra disconneted my services
Telstra doesn't need any authority from anyone to disconnect your services. They just did and I need to pay. It's all my problem not telstra. Very corrupt company this. I will definitely be lodging complaint with the ombudsman
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Re: Telstra disconneted my services
I am sorry that this has happened.
Have you lodged a complaint with us using the link that was supplied yesterday so we can assign it to a case manager?
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Re: Telstra disconneted my services
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Re: Telstra disconneted my services
Hi @Krisb123,
Can you please provide me with your complaint reference number?
- Tim
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Re: Telstra disconneted my services
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Re: Telstra disconneted my services
Thanks for the information. I can see that your complaint was raised on the weekend. Please allow 3-5 business days for your case manager to be assigned and investigate this further before that can contact you. For enquiries relating to your internet service however, please speak with your service provider (MyNetFone).
- Tim
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: Telstra disconneted my services
Provide evidence I requested disconnect!
I told mynetfone the telstra person said telstra don't own the phone lines anymore so it's not our problem. I had internet last week. Haven't had internet since 10th and it's completely impossible to get internet. Every one in my street has internet except me. I only rent a phone line from telstra. It's the most simple account possible. Yet it's completely impossible. Telstra is the most incompetent organisation I have ever experienced.
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Re: Telstra disconneted my services
@Krisb123, let's roll this back a step. Were you migrating your Internet connection across to the NBN by any chance?
If so, you can't have a telephone service by one company and the internet service by another. They both have to be supplied by the one company.
If you asked Mynetfone to migrate your service to the NBN, then your Telstra service would have automatically been cancelled.
If this is not the case, then your Case Manager should be able to track down the request to cancel your service (whether it was via the website or a voice recording).
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Re: Telstra disconneted my services
Only reason's why a service would get disconnected is if you haven't paid your bill, or the cutoff date for NBN transition has come or gone and the service had to be disconnected as per legislation.
You've already mentioned you've paid your bill. Have you checked your address on the NBN website to see when the cutoff date is?
IT Helpdesk and Technicial Support by Telstra Platinum
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Re: Telstra disconneted my services
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