Antman73
Level 1: Cadet

Telstra Gateway Max WAN link dropping out regularly

We have a Telstra Gateway Max modem and for about the past 5 weeks the Internet conneciton keeps dropping out. The only way to fix it is by powering off the Gateway (Cable modem) and disconnecting the coaxial cable, then reconnecting and powering on the modem. Sometimes I have to do this up to 5 times a day.

 

the main cable is split to 1) Foxtel IQ Box and 2) Tesltra Gateway Max Cable Modem. I have swapped the cables between the Foxtel IQ and modem and problem continues to occur on the modem - There are no issues with Foxtel.

 

I have checked the gateway logs which does really give away too much informaton  but I have the following information

 

Lock StatusModulationChannel IDSymbol Rate (sym/sec)Frequency (Hz)Power (dBmV)SNR (dBmV)DOCSIS Locked
LockedQAM25616952000 sym/sec438000000 Hz0.5 dBmV39.4 dBEuroDOCSIS
LockedQAM256736952000 sym/sec359000000 Hz1.0 dBmV40.1 dBEuroDOCSIS
LockedQAM256746952000 sym/sec367000000 Hz1.1 dBmV39.9 dBEuroDOCSIS
LockedQAM256756952000 sym/sec375000000 Hz1.0 dBmV39.8 dBEuroDOCSIS
LockedQAM256766952000 sym/sec383000000 Hz0.6 dBmV39.9 dBEuroDOCSIS
LockedQAM256776952000 sym/sec391000000 Hz0.4 dBmV40.0 dBEuroDOCSIS
LockedQAM256786952000 sym/sec399000000 Hz0.3 dBmV40.1 dBEuroDOCSIS
LockedQAM256796952000 sym/sec407000000 Hz-0.2 dBmV39.9 dBEuroDOCSIS
LockedQAM256806952000 sym/sec415000000 Hz-0.1 dBmV39.7 dBEuroDOCSIS
Not LockedUnknown00 sym/sec0 Hz0.0 dBmV0.0 dBUnknow
Not LockedUnknown00 sym/sec0 Hz0.0 dBmV0.0 dBUnknow
Not LockedUnknown00 sym/sec0 Hz0.0 dBmV0.0 dBUnknow
Not LockedUnknown00 sym/sec0 Hz0.0 dBmV0.0 dBUnknow
Not LockedUnknown00 sym/sec0 Hz0.0 dBmV0.0 dBUnknow
Not LockedUnknown00 sym/sec0 Hz0.0 dBmV0.0 dBUnknow
Not LockedUnknown00 sym/sec0 Hz0.0 dBmV0.0 dBUnknow

 

Upstream Bonded Channels
Lock StatusModulationChannel IDSymbol Rate (Ksym/sec)Frequency (Hz)Power (dBmV)
LockedATDMA15120 Ksym/sec49000000 Hz57.0 dBmV
Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV

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