Level 1: Cadet

Telstra Move


I had been with Telstra from last 10 years. My Move order number is 1-2766243814649

I am following up from more than a month to get NBN connected.

  • I have tried to call Telstra at least 5 times, each call lasting 1 hour of waiting and1.5 hour of discussions, all assurances nothing resolved.
  • I even tried chatting in the App, people disappeared in the midway and whoever comes again starts the circle again (May I have your case number please)
  • My old home address was supposed to be disconnected and moved to a new location. I receive the Bill for my old address and in MyTelstra app it shows that service was disconnected

It is forcing me to escalate further, how do i escalate the matter 

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