johnnic
Level 1: Cadet

Telstra NBN dropouts and performance issues

Hi All,

 Hope you can help, over the last week i have been experiencing frequent performance issues and dropouts on my NBN . This has been getting worse each day, Today my zoom meeting disconnected 7 times in 20 mins, and others working from home have had issues as well..

 I have power cycled all equiptment numerous times and all works well for a while, then the intermittent issues appear, always at different times.

 I have checked Telstra outages & NBN outages and no luck . Not sure what else to do, getting impossible to work with these issues..

 I have had a look at the logs and they dont really mean much to me, does anyone see anything odd here ?

 

Any help or guidance will be appreciated.

 

Tue Nov 9 16:23:51 2021 kern.warn kernel: [ 17.481421] RDP TM memory = 23MB, MC memory = 4MB : Max Possible Bufs <15359> of size <2560>; Allocating <7680> bufs; RDP enum <2>
Tue Nov 9 16:23:51 2021 kern.warn kernel: [ 17.495129] WARNING!RDP reserved memories are wasting 22MB of memory, please adjust your reserved memory size
Tue Nov 9 16:23:51 2021 kern.warn kernel: [ 17.505337] RDP DHD Backup Queue Memory (from TM reserved) = 1MB

Tue Nov 9 16:23:51 2021 daemon.notice procd: /etc/rc.d/S12syslog_fwd: uci: Entry not found
Tue Nov 9 16:23:51 2021 kern.notice kernel: [ 25.324622] jffs2: notice: (1348) check_node_data: wrong data CRC in data node at 0x01842fa8: read 0xe4832295, calculated 0x14934fe1.

Tue Nov 9 16:24:19 2021 daemon.info hostmanager: Ignoring wireless station event for unknown device
Tue Nov 9 16:24:19 2021 daemon.info hostmanager: Ignoring wireless station event for unknown device
Tue Nov 9 16:24:19 2021 daemon.info hostmanager: Ignoring wireless station event for unknown device
Tue Nov 9 16:24:19 2021 daemon.info hostmanager: Ignoring wireless station event for unknown device
Tue Nov 9 16:24:19 2021 daemon.info hostmanager: Ignoring wireless station event for unknown device
Tue Nov 9 16:24:19 2021 daemon.info hostmanager: Ignoring wireless station event for unknown device
Tue Nov 9 16:24:19 2021 daemon.info hostmanager: Ignoring wireless station event for unknown device
Tue Nov 9 16:24:19 2021 daemon.notice netifd: wwan (3961): Command failed: Not found
Tue Nov 9 16:24:19 2021 daemon.notice netifd: wwan (3961): Command failed: Not found
Tue Nov 9 16:24:19 2021 daemon.notice netifd: wwan (3961): Command failed: Not found
Tue Nov 9 16:24:19 2021 daemon.notice netifd: Interface 'wwan' is now down

Tue Nov 9 16:24:19 2021 kern.info kernel: [ 53.852444] device wl0 entered promiscuous mode
Tue Nov 9 16:24:19 2021 kern.info kernel: [ 53.863614] br-lan: port 5(wl0) entered forwarding state
Tue Nov 9 16:24:19 2021 kern.info kernel: [ 53.863675] br-lan: port 5(wl0) entered forwarding state
Tue Nov 9 16:24:19 2021 kern.info kernel: [ 53.864835] IPv6: ADDRCONF(NETDEV_CHANGE): br-lan: link becomes ready
Tue Nov 9 16:24:19 2021 daemon.notice netifd: bridge 'br-lan' link is up
Tue Nov 9 16:24:19 2021 daemon.notice netifd: Interface 'lan' has link connectivity
Tue Nov 9 16:24:19 2021 user.notice firewall: Reloading firewall due to ifup of lan (br-lan)
Tue Nov 9 16:24:19 2021 daemon.notice netifd: Network device 'wl1' link is up
Tue Nov 9 16:24:19 2021 kern.info kernel: [ 53.996450] device wl1 entered promiscuous mode
Tue Nov 9 16:24:19 2021 kern.info kernel: [ 54.005482] br-lan: port 6(wl1) entered forwarding state
Tue Nov 9 16:24:19 2021 kern.info kernel: [ 54.005518] br-lan: port 6(wl1) entered forwarding state
Tue Nov 9 16:24:19 2021 kern.info kernel: [ 54.007323] device wl1_2 entered promiscuous mode
Tue Nov 9 16:24:19 2021 kern.info kernel: [ 54.007382] br-lan: port 7(wl1_2) entered forwarding state
Tue Nov 9 16:24:19 2021 kern.info kernel: [ 54.007410] br-lan: port 7(wl1_2) entered forwarding state


Tue Nov 9 21:30:00 2021 cron.err crond[3013]: USER root pid 22386 cmd /usr/bin/thermalProtection /sys/devices/platform/ubus@fffe8000/fffebe00.i2c/i2c-0/0-0048/hwmon/hwmon0/temp1_input /sys/devices/platform/ubus@fffe8000/fffebe00.i2c/i2c-0/0-004f/hwmon/hwmon1/temp1_input
Tue Nov 9 21:30:00 2021 cron.err crond[3013]: USER root pid 22387 cmd /sbin/trafficmon.lua
Tue Nov 9 21:30:00 2021 user.notice restricted_shell: User root is connecting through Crontab...
Tue Nov 9 21:30:00 2021 user.notice restricted_shell: User root is connecting through Crontab...
Tue Nov 9 21:30:15 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan_ok)
Tue Nov 9 21:30:20 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan6_ok)
Tue Nov 9 21:30:46 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan_ok)
Tue Nov 9 21:30:50 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan6_ok)
Tue Nov 9 21:31:01 2021 daemon.notice hostapd: Deleting STA from monitor [9a:71:c7:52:5a:b8]
Tue Nov 9 21:31:01 2021 daemon.info hostmanager: Probing device 9a:71:c7:52:5a:b8 IP address 192.168.0.254 on interface br-lan
Tue Nov 9 21:31:01 2021 daemon.info hostmanager: Probing device 9a:71:c7:52:5a:b8 IP address 2001:8003:308d:bb00:4861:e566:dbb:551c on interface br-lan
Tue Nov 9 21:31:01 2021 user.info wifi-doctor-agent[14515]: [main] station remove (radio_id=1695714429,iface_id=761732685,mac=9a:71:c7:52:5a:b8)
Tue Nov 9 21:31:01 2021 daemon.info hostmanager: Ignoring improper map_controller.ess_station event
Tue Nov 9 21:31:17 2021 user.err lua: [supervision] send bfdecho failed 1 ipv4
Tue Nov 9 21:31:21 2021 user.err lua: [supervision] send bfdecho failed 1 ipv6

Tue Nov 9 21:32:21 2021 user.info wifi-doctor-agent[14515]: [cloud] sending stream of 34350 bytes to CS (https://coll-telstraprod.telstra.wifi-doctor.org/) (CP1851TALEW||Technicolor DJA0231||A491B1) (22)

Tue Nov 9 21:35:00 2021 cron.err crond[3013]: USER root pid 23038 cmd /usr/bin/thermalProtection /sys/devices/platform/ubus@fffe8000/fffebe00.i2c/i2c-0/0-0048/hwmon/hwmon0/temp1_input /sys/devices/platform/ubus@fffe8000/fffebe00.i2c/i2c-0/0-004f/hwmon/hwmon1/temp1_input


Tue Nov 9 22:02:21 2021 daemon.err dnsmasq[7613]: failed to send packet: Network is unreachable

Tue Nov 9 22:04:43 2021 user.debug mmpbxd[11551]: [MMRVSIPIMPL::NETWORKOBJ]:C: onStackLogEvent:2051 - TRANSACTION - RvSipTransactionSetLocalAddress - Transaction 0x0xb436cce8, Failed to sel local address to transmitter 0x0xb439aa58 (rv=-3)
Tue Nov 9 22:04:43 2021 user.info mmpbxd[11551]: SIP Registration: SIP: +61297085736 : Register Success
Tue Nov 9 22:04:58 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan_ok)
Tue Nov 9 22:05:00 2021 cron.err crond[3013]: USER root pid 27055 cmd /usr/bin/thermalProtection /sys/devices/platform/ubus@fffe8000/fffebe00.i2c/i2c-0/0-0048/hwmon/hwmon0/temp1_input /sys/devices/platform/ubus@fffe8000/fffebe00.i2c/i2c-0/0-004f/hwmon/hwmon1/temp1_input
T
Tue Nov 9 22:27:00 2021 cron.err crond[3013]: USER root pid 29784 cmd /usr/bin/bulkdata transfer profile_1
Tue Nov 9 22:27:00 2021 user.notice restricted_shell: User root is connecting through Crontab...
Tue Nov 9 22:27:10 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan_ok)
Tue Nov 9 22:27:11 2021 user.err lua: [supervision] send bfdecho failed 1 ipv6
Tue Nov 9 22:27:20 2021 user.info wifi-doctor-agent[14515]: [cloud] sending stream of 84933 bytes to CS (https://coll-telstraprod.telstra.wifi-doctor.org/) (CP1851TALEW||Technicolor DJA0231||A491B1) (25)
Tue Nov 9 22:27:24 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,timeout)
Tue Nov 9 22:27:24 2021 daemon.notice wansensing: The L3DHCP main script is checking link connectivity on l2type interface ETH

Tue Nov 9 22:30:00 2021 cron.err crond[3013]: USER root pid 30227 cmd /usr/bin/thermalProtection /sys/devices/platform/ubus@fffe8000/fffebe00.i2c/i2c-0/0-0048/hwmon/hwmon0/temp1_input /sys/devices/platform/ubus@fffe8000/fffebe00.i2c/i2c-0/0-004f/hwmon/hwmon1/temp1_input

Tue Nov 9 22:40:46 2021 daemon.err nginx: 2021/11/09 22:40:46 [error] 7058#0: *40 [lua] sessionmgr.lua:264: redirectIfNotAuthorized(): Unauthorized request, client: 192.168.0.200, server: localhost, request: "GET / HTTP/1.1", host: "192.168.0.1"
Tue Nov 9 22:40:46 2021 daemon.err nginx[6702]: 2021/11/09 22:40:46 [error] 7058#0: *40 [lua] sessionmgr.lua:264: redirectIfNotAuthorized(): Unauthorized request, client: 192.168.0.200, server: localhost, request: "GET / HTTP/1.1", host: "192.168.0.1"
Tue Nov 9 22:40:46 2021 daemon.warn nginx: 2021/11/09 22:40:46 [warn] 7058#0: *40 [lua] session.lua:367: new(): new session for default user, client: 192.168.0.200, server: localhost, request: "GET / HTTP/1.1", host: "192.168.0.1"
Tue Nov 9 22:40:46 2021 daemon.err dnsmasq[7613]: failed to send packet: Network is unreachable
Tue Nov 9 22:40:48 2021 user.err lua: [supervision] send bfdecho failed 2 ipv4
Tue Nov 9 22:40:49 2021 daemon.info dnsmasq-dhcp[7613]: DHCPREQUEST(br-lan) 192.168.0.58 24:62:ab:6b:f1:bf
Tue Nov 9 22:40:49 2021 daemon.info dnsmasq-dhcp[7613]: DHCPACK(br-lan) 192.168.0.58 24:62:ab:6b:f1:bf ZENGGE_33_6BF1BF
Tue Nov 9 22:40:49 2021 daemon.err dnsmasq[7613]: failed to send packet: Network is unreachable
Tue Nov 9 22:40:49 2021 daemon.err dnsmasq[7613]: failed to send packet: Network is unreachable
Tue Nov 9 22:40:50 2021 user.err lua: [supervision] send bfdecho failed 1 ipv6
Tue Nov 9 22:41:02 2021 daemon.warn nginx: 2021/11/09 22:41:02 [warn] 7058#0: *40 [lua] session.lua:104: changeUser(): changing user to admin, client: 192.168.0.200, server: localhost, request: "POST /authenticate HTTP/1.1", host: "192.168.0.1", referrer: "http://192.168.0.1/"

Tue Nov 9 22:42:00 2021 cron.err crond[3013]: USER root pid 32026 cmd /sbin/trafficmon.lua
Tue Nov 9 22:42:00 2021 cron.err crond[3013]: USER root pid 32027 cmd /usr/bin/bulkdata transfer profile_1
Tue Nov 9 22:42:00 2021 user.notice restricted_shell: User root is connecting through Crontab...
Tue Nov 9 22:42:00 2021 user.notice restricted_shell: User root is connecting through Crontab...
T
Tue Nov 9 23:00:00 2021 cron.err crond[3013]: USER root pid 5870 cmd /usr/bin/thermalProtection /sys/devices/platform/ubus@fffe8000/fffebe00.i2c/i2c-0/0-0048/hwmon/hwmon0/temp1_input /sys/devices/platform/ubus@fffe8000/fffebe00.i2c/i2c-0/0-004f/hwmon/hwmon1/temp1_input
Tue Nov 9 23:00:00 2021 cron.err crond[3013]: USER root pid 5871 cmd /sbin/trafficmon.lua
Tue Nov 9 23:00:00 2021 user.notice restricted_shell: User root is connecting through Crontab...
Tue Nov 9 23:00:00 2021 user.notice restricted_shell: User root is connecting through Crontab...
Tue Nov 9 23:00:27 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan_ok)
Tue Nov 9 23:00:27 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan6_ok)
Tue Nov 9 23:00:39 2021 daemon.err dnsmasq[7613]: failed to send packet: Network is unreachable
Tue Nov 9 23:00:43 2021 user.debug mmpbxd[11551]: [MMRVSIPIMPL::NETWORKOBJ]:C: onStackLogEvent:2051 - TRANSACTION - RvSipTransactionSetLocalAddress - Transaction 0x0xb436d7c8, Failed to sel local address to transmitter 0x0xb439b4d8 (rv=-3)
Tue Nov 9 23:00:43 2021 user.info mmpbxd[11551]: SIP Registration: : Register Success
Tue Nov 9 23:00:57 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan_ok)
Tue Nov 9 23:00:57 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan6_ok)
Tue Nov 9 23:01:27 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan_ok)
Tue Nov 9 23:01:27 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan6_ok)
Tue Nov 9 23:01:57 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan_ok)
Tue Nov 9 23:01:58 2021 daemon.notice wansensing: (L3DHCP) runs L3DHCPMain.check(ETH,supervision_wan6_ok)
Tue Nov 9 23:02:00 2021 cron.err crond[3013]: USER root pid 6131 cmd /sbin/trafficmon.lua
Tue Nov 9 23:02:00 2021 user.notice restricted_shell: User root is connecting through Crontab...

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3 REPLIES 3
ACroker
Support Team
Support Team

Re: Telstra NBN dropouts and performance issues

Hi Johnnic, thanks for providing the added information as it may be helpful when trying to diagnose the problem here. If you visit this page https://tel.st/ueme7u then it will take you through some trouble shooting steps to attempt to remedy the situation, some of these it looks like you may have tried already but if the trouble shooter completes with no resolution, then it lodges a fault ticket with us and allows us to monitor the connection. This is something I'd certainly recommend but you're also welcome to visit us on the social media platforms at any time and we'd be happy to have a look into it further for you. Our support team there are available at all hours if you need assistance with anything.

- Ash

johnnic
Level 1: Cadet

Re: Telstra NBN dropouts and performance issues

Hi Team, 

 I had the issues occur again this morning at around 10 AM for about 50 seconds (enough to drop out my Avaya and Zoom session) I had logged a Monitoring request Last night to monitor the service for 24 Hours, as when I spoke to them online yesterday, all was appearing ok. Hopefully, the monitoring shows up what the culprit is. I am waiting to hear back from team to see if they discovered anything odd.

 

Case details below : 

 

Case Number
23212968
Incident: INC16613388

Kunal1
Support Team
Support Team

Re: Telstra NBN dropouts and performance issues

Hey there, looks like that ticket has been closed as resolved - https://tel.st/949nh7. I'd recommend clicking the message us option on the link to have a word with the NBN faults team.

- Kunal

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