Grug2
Level 1: Cadet
August

Telstra Plus 40000 points

It is my understanding that new Premium Home Internet plan customers are rewarded with 40000 points towards their Telstra Plus account. My Telstra Plus account records 0 points.  Can anyone tell me if I have misunderstood the offer?

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Ali_hassan
Level 1: Cadet
October

Re: Telstra Plus 40000 points

In response to Grug2

I have the same issue. I bought a Premium Speed - Velocity plan last month, and I noticed only 15,000 points has been added to my Telstra Plus account. I wonder if someone from Telstra can clarify to me when the remaining 25,000 points will be added to my account.

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TommyR
Support Team
Support Team
December

Re: Telstra Plus 40000 points

In response to Ali_hassan

Hi Ali_Hassan.

So there have been some issues with our system that automatically applies the Telstra Points when you place an order. 

You should receive your points soon. If they have not been applied after that billing cycle, please get back in touch so we can investigate further. 

Regards - 

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