aune
Level 1: Cadet

Telstra Plus points

I purchased a Telstra internet & Telstra tv bundle on 14th October. The promotion was for a bonus 25’000 Telstra plus points for signing up. My balance is still 0 points. Is this normal? How long does it usually take for the points to appear on my account?

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3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Plus points

Normally after the first bill is issued.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
aune
Level 1: Cadet

Re: Telstra Plus points

Thanks. I have received the first bill a week or so ago. Perhaps they wait until you pay it first before they credit your points? 

DingoDan
Telstra (Retired)
Telstra (Retired)

Re: Telstra Plus points

Hey aune,

 

I am sorry this hasn't been credited to your account as yet and should have been completed once the Telstra TV was activated. I would recommend contacting my colleagues in our Billing team and they can be reached 24/7 via our Live Chat service at 

 

https://www.telstra.com.au/chatnow/landing

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