Level 1: Cadet

Telstra SLOW Routers !! 38 ms to 236 ms Lag !!

Telstra SLOW Routers !!

 

I have just been on the phone with the incompetent Idiots at Telstra Support. All they can do, and are interested in doing, is confirming my "SpeedTest" - ABSOLUTELY DAMN PATHETIC  !!. 

TELSTRA if you are reading this, get your arse into gear. You haven't got a clue about Support. 

 

I have been having a lot of trouble accessing overseas sites, just very slow. 

Having done a few tracert's I am seeing the following which looks to me so be an issue with Telstra routers ?

 

9 38 ms 38 ms 38 ms i-0-1-0-47.sydp-core03.bi.telstraglobal.net [202.84.222.25] 
10 263 ms 262 ms 263 ms i-0-4-0-56.paix-core02.bi.telstraglobal.net [202.84.138.50] 

 

38 sm  to  263 ms  That is a problem !!

 

Would appreciate any thoughts and if I am right, suggestions on how to get this addressed with Telstra. Their basic front like support does not comprehend the issue, and bunch of poorly trained Kids who simply placate people with Stupid questions and time wasting processes.  

 

thanks

 

Tracing route to [66.70.--------] Canada
over a maximum of 30 hops:

1 3 ms 1 ms 2 ms www.routerlogin.com [10.0.0.100]
2 22 ms 22 ms 22 ms 172.18.213.11
3 22 ms 22 ms 22 ms 172.18.70.137
4 22 ms 21 ms 22 ms bundle-ether4.cha-edge902.brisbane.telstra.net [203.50.44.38]
5 23 ms 22 ms 24 ms bundle-ether7.cha-core4.brisbane.telstra.net [203.50.11.142]
6 38 ms 37 ms 37 ms bundle-ether20.ken-core10.sydney.telstra.net [203.50.11.178]
7 37 ms 38 ms 38 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
8 37 ms 38 ms 38 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
9 38 ms 38 ms 38 ms i-0-1-0-47.sydp-core03.bi.telstraglobal.net [202.84.222.25]
10 263 ms 262 ms 263 ms i-0-4-0-56.paix-core02.bi.telstraglobal.net [202.84.138.50]
11 262 ms 261 ms 261 ms i-0-5-0-22.paix02.bi.telstraglobal.net [202.84.247.41]
12 258 ms 258 ms 259 ms pao-sv8-bb1-a9.ca.us [178.32.135.150]
13 310 ms 310 ms 310 ms be100-1239.chi-5-a9.il.us [198.27.73.227]
14 327 ms 327 ms 328 ms be100-1324.bhs-g2-nc5.qc.ca [192.99.146.140]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 325 ms 325 ms 325 ms ns549028.ip-66-70-179.net [66.70.------------]

Trace complete.

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra SLOW Routers !! 38 ms to 236 ms Lag !!

What time was the tracert run?

 

While the jump from Sydney to the Palo Alto exchange looks to be higher than normal, international latency is not guaranteed and I can't see any faults listed between Australia and California

 

Here's some more information on international traffic:

International routing, latency and ping

 

 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 21: Augmented

Re: Telstra SLOW Routers !! 38 ms to 236 ms Lag !!

I just love when people think that using traceroute can provide reliable information about quality and speed of routing... They never heard about tools like SmokePing and other tools that are used for proper monitoring of the Internet, but shout in bold and capitals...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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