Stacey1717
Level 1: Cadet

Telstra Smart Modem Gen 2 issues

hi, my Wi-Fi seems to turn off every 30 minutes to an hour. when it's on it's speed is normal but only the lights on the back turn on. the light on the front does not turn on, none of the colours, even after turning it off and on and pushing the reset button. I have a feeling the busted light and frequent disconnects are related. is this just a sign I should get a  new modem or is this something I can fix or is it something else entirely.

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1 REPLY 1
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 issues

The faulty light on the front might be related or just happen to have occurred at the same time as the fault causing loss of WiF.

 

Could you post the modem's log file for the period just before and just after the loss of WiFi?

 

When you lose WiFi do lights on back of modem turn off?

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