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TELSTRA SMART MODEM GEN 2
The overseas call centres might be saving them dollars but 6hours of my time on the phone since the 28th of May is absolute bulls$&t.
Will not be recommending anyone I know to this dogs breakfast, been with Telstra for years and hate ringing the 13 or 1800 numbers. Always a minimum an hour of your time waisted each call.
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Re: TELSTRA SMART MODEM GEN 2
Plugging the new modem in will not automatically switch you to NBN and the the new modem will not work on ADSL unless your correct Bigpond username (full Bigpondpond email address) and password have been entered in the modem. Did any off the support staff advise you to check this?
To check this open a WEB browser on a device connected to modem and go to http://192.168.0.1, login I’d and password is admin / Telstra. Go to Broadband and check that username and password are correct in the PPPOE settings.
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