Telstra Technician never showed up

[Optusisbest]

I was booked for a visit from a Telstra technician to install a new internet service. The technician didnt show up, and after speaking to support multiple times for hours they told me that i just need to wait while the resolve issues which they wouldnt explain or give me an ETA. I was then told i would be given an update on the delayed order today but still nothing. What can i do to get the technician over and the service started?

[343GuiltySpark]

Out of curiosity what type of service are you getting and do you already have the modem for it?

[Optusisbest]

Im only getting an ADSL connection installed and i already have the equipment here.

[343GuiltySpark]

The tech may have just wired you up at the exchange. What happens when you connect your modem up to the phone line and plug in the power cable

[Optusisbest]

Nothing at all.
I managed to get a new appointment this week to install my service.
If they dont show up I will probably just cancel the order as its taking too much of my time getting it sorted.

[OzyGuy]

In my experience, the technician not showing up is often due to your order not progressing through multiple departments to generate a confirmation for the technician to visit. I'd start an online chat with them or give them a call... they can usually confirm why the technician didn't show up (if they tell you the truth).