I recently moved to a new buiulding in brisbane and signed up for Telstra Velocity Broadband. Apart from being extremely overpriced and very slow is has unlimited downloads.
But it sometimes takes up to 4-5 retries to connect to a website or any other service like Netflix or Spotify.
I have been through all the online help and even dragged my computer to the kitchen to plug it directly into the Telstra modem.
The problem is the same on both our Mac laptops, ipads and iphones as well as my work PC with windows 10.
I don't have this problem when I hot spot to my phone or in the last unit we lived in (it was on NBN through Gigify).
Currently, this is making it extremely frustrating to even just browse the internet let alone do any development work and upload to my websites. What do i do?
Thanks for any replies.
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Apologies to hear of the frustration.
May I suggest the following troubleshooting steps: https://tel.st/j6dvk to see if this allows the connection to be restored.
If this doesn't resolve the problem I would recommend calling our smart community team over the phone on 1800 008 994 open 24/7.
Please keep us posted how you get on and what the outcome was.
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